Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carol Higie

San Antonio,TX

Summary

Seasoned Assistant Service Manager with hands-on experience in customer service, team leadership, and troubleshooting. Known for effective communication skills and ability to streamline procedures for increased productivity. Demonstrated success in fostering strong customer relationships while ensuring optimal service delivery. Flexible hard worker ready to learn and contribute to team success.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

Shottenkirk Toyota
San Antonio, USA
05.2023 - Current
  • Advised customers on recommended services, detailing benefits and associated costs.
  • Scheduled service appointments, coordinating with service department for timely project completion.
  • Provided detailed estimates for repairs, encompassing parts and labor costs.
  • Monitored vehicle repair progress, updating customers on any changes or delays.
  • Conducted post-service follow-ups to assess customer satisfaction and address concerns.
  • Processed transactions, including invoicing and payment collection for services rendered.
  • Maintained accurate records of customer interactions and vehicle histories.
  • Collaborated with technicians and parts department to ensure availability and prompt delivery of parts.

Express Lube Manager

Vic Vaughan Toyota of Boerne
San Antonio, USA
11.2022 - 05.2023
  • Coached staff of 11 on strategies to enhance performance and customer relations.
  • Provided leadership and mentoring to new employees on company programs and policies.
  • Delivered training to new and existing employees to meet job requirements.
  • Completed oil change services, tire repairs, battery testing, and vehicle maintenance inspections.
  • Responded to questions regarding vehicle maintenance and recommended necessary repairs.
  • Increased customer turnaround from 65% to 78% within first 30 days, achieving top dealership status in South Texas.

Route Sales Representative

Schwans Food Company
San Antonio, USA
06.2020 - 02.2022
  • Serviced over 400 customers independently, achieving a 92% retention rate.
  • Managed a sales route, consistently meeting or exceeding monthly targets.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Maintained optimal inventory levels at client locations based on demand forecasts.
  • Optimized delivery routes to reduce travel time and fuel expenses.
  • Developed strong relationships with existing customers to enhance loyalty.

Lube Technician

Cavender Buick GMC West
San Antonio, USA
10.2018 - 06.2020
  • Executed vehicle maintenance and safety inspections while providing video explanations of required services.
  • Conducted brake inspections, maintenance, replacements, and rotor resurfacing.
  • Achieved BG certification in maintenance procedures to enhance service quality.
  • Tested and replaced batteries to ensure optimal vehicle performance.
  • Performed oil changes and flushes to maintain engine health.
  • Repaired, replaced, balanced, and rotated tires for improved driving safety.
  • Assisted in transmission rebuilding to restore vehicle functionality.
  • Promoted to team lead within one year of employment due to exceptional performance.

Canine Trainer

Carol Anne's Waggin' Tails, LLC
San Antonio, USA
02.2011 - 10.2018
  • Assessed canine behavior issues in client homes and developed customized training plans.
  • Coordinated with clients to align training schedules and routines for optimal outcomes.
  • Trained and socialized puppies, focusing on house training and eliminating destructive behaviors.
  • Educated pet owners on proper feeding practices and general animal care.
  • Conducted ongoing research to enhance understanding of canine behavior.

Engineman

United States Navy
, USA
07.1991 - 07.1995
  • Disassembled and repaired diesel engines in small boats to ensure optimal performance.
  • Performed preventative maintenance on engines and valves, enhancing operational efficiency.
  • Utilized specialty equipment and hand tools for accurate assessments and repairs.
  • Maintained a neat and orderly work environment by adhering to company procedures.
  • Employed various hand and power tools, including drills and electronic testing devices.
  • Assisted technicians with equipment maintenance and repair tasks as needed.

Education

Associate of Applied Science - Applied Science

ITT Technical Institute
San Antonio, TX
01.1997

High school diploma or GED -

Skills

  • Dealership experience
  • Assembly skills
  • Interpersonal insight
  • Attention to detail
  • Mechanical knowledge
  • Employee training
  • Equipment repair
  • Oil change service
  • Inventory management
  • Upselling techniques
  • Clear communication skills
  • Patience and empathy
  • Service technician expertise
  • Needs anticipation
  • Research and analysis
  • Problem-solving ability
  • Customer service excellence
  • Tire servicing skills
  • Conflict resolution proficiency
  • Positive language use
  • Resourcefulness in tasks
  • Mechanical aptitude
  • Calming presence in interactions
  • Tenacity in challenges
  • Precision measurement tools knowledge
  • Automotive service expertise
  • Diesel engine repair skills
  • Mechanic experience overview
  • Persuasive communication strategies
  • Vehicle maintenance proficiency
  • Hand tool usage expertise
  • Sales acumen and strategy

Certification

  • Certified Toyota Express Maintenance Supervisor, Present
  • Driver's License
  • TABC

Timeline

Assistant Service Manager

Shottenkirk Toyota
05.2023 - Current

Express Lube Manager

Vic Vaughan Toyota of Boerne
11.2022 - 05.2023

Route Sales Representative

Schwans Food Company
06.2020 - 02.2022

Lube Technician

Cavender Buick GMC West
10.2018 - 06.2020

Canine Trainer

Carol Anne's Waggin' Tails, LLC
02.2011 - 10.2018

Engineman

United States Navy
07.1991 - 07.1995

Associate of Applied Science - Applied Science

ITT Technical Institute

High school diploma or GED -

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Carol Higie