Work Type
Full TimeContract WorkPart TimeGig WorkLocation Preference
RemoteHybridLocation: US
Open to relocation: Yes
Open To Work
Tasha James
Work Preference
Summary
Results-driven individual with over 5 years of experience in delivering exceptional customer service. Skilled in building strong client relationships, managing schedules, and achieving sales targets. Proficient in Microsoft Suite and several other programs. Consistent with maintaining professionalism with customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Service Manager
Burleson Honda
Burleson
01.2026 - Current
- Assist customers in understanding service options and maintenance requirements.
- Manage service department schedule and coordinated technician assignments effectively.
- Maintain accurate records of customer interactions and service history.
Service Advisor
Meineke Car Care
North Little Rock
09.2025 - 01.2026
- Conducted thorough vehicle inspections to identify necessary repairs and maintenance services.
- Educated customers on the importance of regular maintenance and available service plans.
- Managed customer service inquiries and addressed concerns regarding vehicle performance.
- Collaborated with technicians to ensure timely completion of repairs.
- Addressed customer concerns and resolved issues to enhance satisfaction.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Service Advisor
Landers Kia
03.2025 - 07.2025
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Upsold additional products or services when appropriate.
- Maintained records of customer interactions and transactions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Service Advisor
Nissan of Lewisville
11.2016 - 03.2025
- Assisted customers with service inquiries and vehicle maintenance needs.
- Coordinated service appointments and managed customer schedules effectively.
- Communicated repair status updates to customers throughout service processes.
- Processed service orders and maintained accurate records in dealership systems.
- Collaborated with technicians to ensure timely completion of repairs and services.
- Handled customer complaints professionally, ensuring a positive service experience.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Reservations Associate
TelVista
10.2015 - 11.2016
- Managed a high-volume of inbound customer calls
- Addressed and resolved customer product complaint empathically and professionally
- Answered a consistent flow of customer calls; up to10 calls in queue per hour
- Resolved service, pricing, technical problem for customers by asking clear and specific questions
- Defused volatile customer situations calmly and courteously
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment
Sales Associate
Sally Beauty Supply
09.2014 - 12.2015
- Communicated with customers by telephone email or in person in order to provide information about products and service, or to obtain details of complaints
- Contacted customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Checked to ensure appropriate changes were made to resolve customers' problems
- Kept records of customer transactions, recorded details of inquiries, complaints and comments as well as actions taken
- Resolved franchisees service or billing complaints by receiving and processing the proper paperwork to obtain credit on account or replacement product
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative/ Cashier
Babies R Us
06.2012 - 05.2014
- Greeted customers, directed patrons to desired merchandise, and answered questions about company policies on pricing, returns, refunds, and exchanges
- Operated cash registers for cash and credit card machines
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High school or equivalent -
College of Alameda
Alameda, CASkills
- Work well in high pressure environments
- Self-starting, analytical, well-organized, problem solver and quick learner
- Proficient in Microsoft Applications including: Word, Excel, Access and Outlook
- Team Lead
- Customer Service
- Service writing
- Dealership experience
- Phone etiquette
- Customer support
- Auto estimating
Timeline
Assistant Service Manager
Burleson Honda
01.2026 - Current
Service Advisor
Meineke Car Care
09.2025 - 01.2026
Service Advisor
Landers Kia
03.2025 - 07.2025
Service Advisor
Nissan of Lewisville
11.2016 - 03.2025
Reservations Associate
TelVista
10.2015 - 11.2016
Sales Associate
Sally Beauty Supply
09.2014 - 12.2015
Customer Service Representative/ Cashier
Babies R Us
06.2012 - 05.2014
High school or equivalent -
College of Alameda