Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Doud

Garfield,NJ

Summary

Dynamic professional with a proven track record at Doherty Enterprises-Applebees, excelling in customer service and history of office administration. Skilled in creating memorable experiences and efficient operational support, demonstrated through exceptional service and effective team collaboration. Achieved increased order accuracy and customer loyalty through adept communication and organizational skills.

Overview

2025
2025
years of professional experience

Work History

Secretary

Dream House Remodeling LC
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Mixologist

Doherty Enterprises-Applebees
08.2013 - Current
  • Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
  • Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
  • Promoted a positive work environment through effective communication and teamwork among colleagues.
  • Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
  • Received cash, made change, and issued receipts.
  • Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
  • Input orders into system at point of sale and created guest checks.

Food Expeditor

Doherty Enterprises-Applebees
08.2013 - Current
  • Trained new expeditors and food runners according to company policies and standards.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
  • Increased order accuracy through effective communication between front-of-house and back-of-house teams.

Host

Doherty Enterprises-Applebees
08.2013 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

Garfield High School
Garfield, NJ
07-2013

Skills

  • Customer service
  • Effective Verbal Communication
  • Office administration
  • Organization
  • Work well in high pressure environments
  • Able to meet deadlines
  • Experienced in high paced environment

Timeline

Mixologist

Doherty Enterprises-Applebees
08.2013 - Current

Food Expeditor

Doherty Enterprises-Applebees
08.2013 - Current

Host

Doherty Enterprises-Applebees
08.2013 - Current

Secretary

Dream House Remodeling LC

High School Diploma -

Garfield High School

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Brittany Doud