Marisol Jimenez
Boca Raton,FL
Summary
Enthusiastic bilingual management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
31
31
years of professional experience
Work History
Retail Sales Manager
Ulta
05.2021 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Executive Sales Manager
Macys
10.2019 - 06.2020
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Achieved 8% of quota within first quarter as Sales Manager
District Manager
Sally Beauty Supply
10.2008 - 09.2019
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Managed and motivated sales team to increase revenue 4% in annual sales.
- Drove sales for 20 stores in district, generating $8,000,000 in annual volume.
- Built positive and productive relationships with store and field leadership.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Store Manager
Sally Beauty
12.1992 - 09.2008
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Boosted sales by 3 % by effectively cultivating customer rapport and delivering superior customer service.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL05.1987
Skills
- Leadership skills
- Staff training/development
- Coaching and mentoring
- Effective leader
- Consistently meet goals
- Customer service-oriented
- Time management
- Compelling leadership skills
- Cross-cultural sales background
- Brand-building strategies
- Customer Engagement
Timeline
Retail Sales Manager
Ulta
05.2021 - Current
Executive Sales Manager
Macys
10.2019 - 06.2020
District Manager
Sally Beauty Supply
10.2008 - 09.2019
Store Manager
Sally Beauty
12.1992 - 09.2008
High School Diploma -
Deerfield Beach High School