Raychelle Y. Dailey
Chalmette,La
Summary
Experienced professional with a successful career in customer service, business development, administration and managerial roles. Excel at interfacing with others at all levels to ensure organizational goals are attained. Motivator/Team player! Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective person with the skills necessary to direct, train, and motivate team to its fullest potential
Overview
15
15
years of professional experience
Work History
Retail Sales Manager
Prime Communication/ AT&T
Marrero, La
09.2017 - Current
- MANAGE STORE PERSONNEL: MEET AND EXCEED ASSIGNED GOALS: CUSTOMER EXPERIENCE AND REPUTATION, SALES AND SERVICE, REVENUE AND PRODUCTIVITY.
- CREATE A WORK ENVIRONMENT BASED OFF CULTURE WHERE TEAM MEMBERS ARE MOTIVATED AND CAN EXCEL.
- RESOLVE OR ESCALATE APPROPRIATELY ANY ISSUES.
- INTERVIEW, HIRE AND MAKE NECESSARY DISCIPLINE DECISIONS, INCLUDING TERMINATIONS, FOR STORE PERSONNEL.
- CONDUCT STORE OPERATIONS ARE COMPLETED, SCHEDULING AND RECRUITING.
- ASSIST DISTRICT MANAGEMENT IN DEVELOPING AND TRAINING PEERS AND STAFF.
- BUSINESS SME (SUBJECT- MATTER EXPERT) FOR DISTRICT OF NEW ORLEANS
- LED TEAM IN DELIVERING EXCEPTIONAL CUSTOMER SERVICE
Sales Manager
Advance America
Meraux, La
06.2010 - 11.2016
- BUILD A STRONG RAPPORT WITH CURRENT, INACTIVE, AND NEW CLIENTS.
- MONITOR AND MEASURE CUSTOMER SATISFACTION.
- LEAD TEAM MEMBERS; MOTIVATE TEAM TO REACH SET GOALS EACH MONTH IN STORE AND OUT OF STORE MARKETING, AND STARGAZING.
- UNDERSTAND AND RECOMMEND OR SELL FINANCIAL PRODUCT, MONITOR P&L, COLLECTIONS OF BAD DEBT, COLD CALLING.
Education
Elevate Program - District Management Certified
Louisiana01.2023
Donaldson Education - Real Estate License
Louisiana01.2018
Texes School of Business - Medical Oce Specialist
Texes School of Business
Texas01.2006
Diploma -
Fairfield High School
California01.2004
Some College (No Degree) - Business Management
Tulane University
LouisianaSkills
- Customer service
- Business development
- Administration
- Managerial roles
- Interpersonal skills
- Analytical skills
- Organizational skills
- Leadership skills
- Team training
- Team motivation
Accomplishments
- Leveled store up to Flagship
- Ensured growth of three ASM's to management roles
- Elevate Graduate 2023 (District Management Training)
Languages
English
Timeline
Retail Sales Manager
Prime Communication/ AT&T
09.2017 - Current
Sales Manager
Advance America
06.2010 - 11.2016
Elevate Program - District Management Certified
Donaldson Education - Real Estate License
Texes School of Business - Medical Oce Specialist
Texes School of Business
Diploma -
Fairfield High School
Some College (No Degree) - Business Management
Tulane University