Tykearia McDonald
Keithville,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and competent specimen processor with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.
Overview
6
6
years of professional experience
Work History
Retail Sales Manager
The Children's Place
06.2022 - Current
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Specimen Processor (contract)
BioReference Laboratories
03.2024 - 08.2024
- Receive, identify, label and process specimens as required for processing
- This includes all labeling of specimen containers and any other materials submitted by the client
- Enter demographics, transcribe and review all specimen data into the laboratory information system
- Recognize specimen problems and refer to designated personnel
- Display the ability to learn and understand specimen types related to test(s) ordered by our clients
- Adheres to core values, safety, compliance policies and procedures
- Must Maintain production goals to ensure hourly specimen flow to the labs are consistent (minimum 28-35 cases) per hour
- Report malfunctioning workstations to management for HELP tickets
- Disinfect work station before and after use
- Keep work station neat and clean
- Must be able identify requisitions that are continually failing to download and have missing information
Healthcare Customer Service Representative (wfh)
Sutherland Global
10.2022 - 02.2023
- Professionally and empathetically communicate insurance policy details, benefit coverage, eligibility criteria, and claim procedures to policyholders and members
- Guide individuals through the healthcare insurance enrollment process, helping them understand available options and eligibility requirements
- Proactively identify opportunities for policyholders to maximize their benefits, including preventive care, wellness programs, and available resources
- Accurately document and review healthcare claims, ensuring that all required information is captured for processing, and maintain detailed records of claims submissions and outcomes
Customer Support Specialist (wfh)
Walmart
06.2021 - 10.2022
- Responds to customer inquiries via phone, email, and chat, addressing product-related questions, order inquiries, and service issues promptly and professionally
- Utilizes CRM software to document customer interactions, update customer information, and track issue resolution, ensuring accurate and thorough records
- Collaborates with cross-functional teams to escalate complex issues, share customer feedback, and identify opportunities for process improvement
- Demonstrates strong problem-solving skills to resolve customer complaints, manage escalations, and exceed service level agreements
USAA Deposits Agent
Teleperformance
09.2019 - 12.2019
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Education
GED -
Huntington High School
Shreveport, LA05.2016
Skills
- Data entry
- Customer Service
- Claims
- Benefits Explanations
- HIPAA knowledge
- Exceeding Customer Expectations
- Email Support
- Call center experience
- Remote Operation
- Inbound/Outbound Calling
- HIPAA Compliance
- Problem-Solving
- Eligibility Determination
- Payment Processing
- EMR
- Order Processing
- De-Escalation
- Enrollment
- Chat Support
- Specimen Processing
- Fast Learner
- Product and service understanding
- Medical Laboratory Procedures
- Specimen Preparation
- Production and processing
- Quality Control
- Retail operations
- Sales expertise
- Management
- Customer engagement
- Upselling strategies
- Sales team leadership
Timeline
Specimen Processor (contract)
BioReference Laboratories
03.2024 - 08.2024
Healthcare Customer Service Representative (wfh)
Sutherland Global
10.2022 - 02.2023
Retail Sales Manager
The Children's Place
06.2022 - Current
Customer Support Specialist (wfh)
Walmart
06.2021 - 10.2022
USAA Deposits Agent
Teleperformance
09.2019 - 12.2019
GED -
Huntington High School