Durann Stewart
Los Angeles,CA
Summary
Seeking a challenging and responsible position with a progressive firm in a capacity where there is opportunity for professional growth. Customer Service Rep Skills Oral and Written Communication Active Listening and Analytical Problem Solving Skills. Excited to bring my proven skills and customer enthusiasm to the customer team.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Order Filler
REFORMATION
Vernon
05.2023 - 11.2023
- Efficiently picked and packed customer orders according to established guidelines
- Maintained accurate inventory records by carefully documenting all incoming and outgoing products
- Collaborated with team members to ensure timely completion of daily order fulfillment targets.
Outbound Order Verification Associate
Confidential
Bellflower
01.2022 - 06.2022
- Implemented a strategic cold calling campaign that resulted in XX% increase in new customer acquisition
- Made outbound calls to potential customers to promote and sell products or services
- Utilized CRM system to accurately document customer interactions and update customer information.
Overnight Customer Service
AGI - Ag Growth International
Los Angeles
01.2022 - 03.2022
- Data entry, call center shipment logistics, customer service, answering phones, and overseas data processing and billing
- Documentation for customs document and update customer records
- Scanning documents, faxing documents, helping delivery drivers, closing planes to send correct documents, processing payments, call center, and customer outreach.
Telephone Operator/Customer Service
Cacique, Inc.
Industry
09.2021 - 12.2021
- Answering phone, filing, data entry, faxing, customer service, and processing payments
- Answering emails and bookkeeping
- Provided exceptional customer service and support to clients over the phone, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Order Picker
CVS Health
La Habra
02.2021 - 09.2021
- Efficiently picked customer orders
- Quality control inspectors work at production facilities and retail locations to make sure that products being produced or sold meet the expectations of the consumer
- Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation
- Operated forklifts and other material handling equipment to move products within the warehouse.
Order Selector
Staples Distribution
La Mirada
04.2021 - 08.2021
- Pulling customer orders and fulfilling them as quickly and accurately as possible
- Selecting, staging, packaging, and loading of customer orders to be delivered without damage or error
- Warehouse equipment RF scanner.
Warehouse Worker/Order Picker
DHL
Los Angeles
12.2019 - 08.2021
- Order picker, sorter, and packer
- Loaded and unloaded scanned freight, got freight ready to go
- Operated forklifts and moved pallets using tugs
- Input and data entry for shipping and receiving
- Pulled orders in cage.
Vehicle Service Attendant Lead
Hertz/Dollar Thrifty Corporation
Los Angeles
06.2016 - 03.2019
- Data entry, instant return checking customers in and out, answering phones, and other office duties
- Collaborated with sales teams to identify target markets and develop effective lead generation tactics
- Utilized CRM software to track leads, analyze data, and optimize lead generation efforts.
Sorter Operator
Amazon
Center, TX
05.2016 - 01.2018
- Scanned packages and operated order picker for uploading and loading
- Stocking.
Cabin Agent
G2 SECURE STAFF
Los Angeles
06.2016 - 08.2017
- Cleaning solutions, sanitizing restrooms, cleaning and organizing carpets, removing trash, operating cleaning machines, dusting fixtures and glass panels, and removing stains.
Logistics Coordinator/Customer Service
Target
Westwood
07.2010 - 04.2017
- Order fulfillment, orders shipping and receiving updates, answering phones and radio, pulling merchandise on the floor, stocking the floor, uploading and loading trucks.
Cabin Cleaner
GateGourmet
Los Angeles
02.2015 - 05.2016
- Cleaning solutions, sanitizing restrooms, cleaning and organizing carpets, removing trash, operating cleaning machines, dusting fixtures and glass panels, and removing stains.
PBX Operator/Front Desk Agent
Hustler Casino
Gardena
10.2000 - 12.2011
- Answering phones, transferring incoming calls, taking messages, paging customers, and other related duties
- Worked as a clerk in the Accounting Office and as an administrative assistant in the Marketing department.
Assistant Lead Manager
Staples Center
Los Angeles
11.1999 - 02.2002
- Took inventory, opened and closed stands, set up concession stands, maintained cleanliness of the stands, informed cashiers about preparation for opening, stocked inventory.
Designer/Merchandiser
Macy's West
Culver City
03.1999 - 08.2000
- Ensured all price changes were current and signs reflected the same and were correct
- Set up sales displays and stocked the floor.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06-2015
High School Diploma -
Inglewood High School
Inglewood, CA06-1997
Skills
- Customer Experience
- Inbound Support
- CPNI/PII
- Knowledge Base
- De-escalation/Resolutions
- Customer Outreach
Certification
Driver's License
Assessments
- Customer service, 03/01/22, Proficient, Identifying and resolving common customer issues
- Work style: Reliability, 10/01/21, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Work motivation, 05/01/21, Proficient, Level of motivation and discipline applied toward work
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: Yes
- Title: Customer Service Support
Timeline
Order Filler
REFORMATION
05.2023 - 11.2023
Outbound Order Verification Associate
Confidential
01.2022 - 06.2022
Overnight Customer Service
AGI - Ag Growth International
01.2022 - 03.2022
Telephone Operator/Customer Service
Cacique, Inc.
09.2021 - 12.2021
Order Selector
Staples Distribution
04.2021 - 08.2021
Order Picker
CVS Health
02.2021 - 09.2021
Warehouse Worker/Order Picker
DHL
12.2019 - 08.2021
Vehicle Service Attendant Lead
Hertz/Dollar Thrifty Corporation
06.2016 - 03.2019
Cabin Agent
G2 SECURE STAFF
06.2016 - 08.2017
Sorter Operator
Amazon
05.2016 - 01.2018
Cabin Cleaner
GateGourmet
02.2015 - 05.2016
Logistics Coordinator/Customer Service
Target
07.2010 - 04.2017
PBX Operator/Front Desk Agent
Hustler Casino
10.2000 - 12.2011
Assistant Lead Manager
Staples Center
11.1999 - 02.2002
Designer/Merchandiser
Macy's West
03.1999 - 08.2000
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Inglewood High School
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