Durel Tankoua
Summary
Results-driven Cybersecurity Analyst with experience in planning and implementing security initiatives. Skilled in developing secure network designs and systems to protect against cyber threats. Expertise in threat intelligence analysis, network security protocols, and incident response strategies, fostering collaboration to strengthen information system security.
Overview
9
9
years of professional experience
Work History
Sales Representative
Charters Communications - Spectrum
Rome, USA
09.2024 - Current
- Supported initiatives to simplify and enhance customer experience, contributing to increased satisfaction.
- Develop and present sales presentations on products and services that meet customers' needs
- Actively and consistently supports all efforts to simplify and enhance customer experience
- Completed administrative tasks related to product sales, ensuring compliance with departmental practices and procedures.
- Attended sales meetings and training programs to contribute to team objectives.
- Completed necessary paperwork to support sales activities, adhering to quality control guidelines for sales orders and reporting.
Customer Service Associate
The Home Depot
New Hartford, USA
01.2023 - 09.2024
- Engaged and assisted customers in completing tasks and projects through professional support.
- Engage and assist customers in completing various tasks and projects by offering professional aid.
- Answered customer telephone calls promptly, minimizing on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information and managed online orders for returns, deliveries, and pick-ups to ensure accurate customer records.
Web Developer intern/IT Support Helpdesk
ADS LTD
Douala, Cameroon
06.2020 - 05.2022
- Troubleshot and debugged code to ensure compatibility across devices, browsers, and operating systems, enhancing user experience.
- Troubleshot and debugged code ensuring compatibility with devices, browsers and operating systems.
- Collaborated with project managers and development team to generate innovative solutions for project challenges, fostering teamwork and creativity.
- Diagnosed and resolved customer-reported issues by running diagnostics on hardware, software, and network problems, improving support response time.
- Performed maintenance: Updated systems and performed maintenance to prevent future issues
Front End Developer assistant intern/IT Support Helpdesk
Mulluh LLC
Douala, Cameroon
06.2017 - 11.2019
- Applied regulatory and compliance standards to enhance user interface designs.
- Use Laravel for most of the projects.
- Utilized Laravel framework to develop and maintain web applications.
- Developed features for desktop platforms using HTML, CSS, Java, and JavaScript.
- Delivered remote technical support via phone or internet, utilizing screen sharing for effective troubleshooting.
- Diagnosed and solved issues: Run diagnostics to resolve customer-reported issues, such as problems with hardware, software, or networks
- Documented interactions: Keep documentation up to date so it can answer user questions at any time
Education
Master of Science (Current) - Network & Computer Security
SUNY Polytechnic Institute
Utica, NY06-2026
Bachelor of Science - Computer Science
University of Buea
Buea, Cameroon06-2020
Some College (No Degree) - Pre-requisites in preparation of a master in Network and Computer Security
SUNY Polytechnic Institute
Utica, NYSkills
- Document collaboration and Microsoft Office
- Helpdesk and technical support
- Google Sheets and software management
- Linux OS and VMware
- Critical thinking and adaptability
- Time management and multitasking
- Team collaboration and fast learning
- Network and computer security
- Incident response
- Threat intelligence
- Security information and event management
- Remote desktop assistance
Volunteer Experience
Orphanages associations, Emotional support for children, Helped in many orphanages associations as an emotional support for children.
Hobbies and Interests
- Soccer
- Tennis
- Reading
- Traveling
- Video Games
- Podcasts
Languages
- French
- German
- English, fluent
- French, Native
- German, intermediate
Timeline
Sales Representative
Charters Communications - Spectrum
09.2024 - Current
Customer Service Associate
The Home Depot
01.2023 - 09.2024
Web Developer intern/IT Support Helpdesk
ADS LTD
06.2020 - 05.2022
Front End Developer assistant intern/IT Support Helpdesk
Mulluh LLC
06.2017 - 11.2019
Master of Science (Current) - Network & Computer Security
SUNY Polytechnic Institute
Bachelor of Science - Computer Science
University of Buea
Some College (No Degree) - Pre-requisites in preparation of a master in Network and Computer Security
SUNY Polytechnic Institute