Durell Smiley

Assist with product movement from back of house to sales floor, merchandising product.

• Responsible for upholding great customer service and teamwork whether on sales floor, in back of house or on the register
• Cash management at store open and close
• Responsible for assisting and directing monthly floor sets
• Train new hires on policies, product, digital experiences, and customer service
• Assist with inventory counts
• Assist with consumer issues in store
• Monitor athletes on a daily basis

• Led a section that included not only myself but fellow employees in the store to ensure product was placed and signed correctly.
• Trained new-hires on company standards
• Merchandised sections of the floor as well as helping with floor sets.
• Ensured excellent customer service was being provided to customers entering the store

• Delivered customer service
• Helped do daily tasks in department
• Received trucks
• Informed customers about the Nike plus app

• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
• Processed and packaged stock items for customer purchases.
• Interacted with guests in friendly and knowledgeable way.
• Developed plan-o-grams and layouts that maximized sales.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

• Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
• Worked in the shoe department, assisting customers with shoe sizes, recommendations and shoe knowledge
• Helped change prices of shoes weekly
• Stocked and backstocked shoes whenever product would get delivered

• Created impactful store displays and merchandising layouts to maximize sales.
• Restocked shelves and organized displays in alignment with merchandising standards.
• Maintained organized store environment to foster pleasant shopping experiences.
• Dressed and accessorized mannequins to highlight featured clothing and accessories.