Durga Arcot
Mesa,USA
Summary
Highly motivated and results-driven professional with 17+ years of experience in customer success, sales, and operations. Seeking a challenging role where I can leverage my expertise to drive growth, improve customer satisfaction, and contribute to the overall success of an organization.
Sales professional with proven track record in driving revenue growth and building strong client relationships. Skilled in negotiation, strategic planning, and market analysis. Valued for collaboration, adaptability, and consistently achieving targets in dynamic environments. Renowned for reliability and results-driven approach, ensuring team success and client satisfaction.
Overview
18
18
years of professional experience
Work History
Personal Banker
JPMorganChase
Phoenix, AZ
02.2025 - 02.2026
- Greeting clients, managing lobby traffic, checking them into a waiting queue, and scheduling appointments.
- Helping clients with daily banking needs such as deposits, withdrawals, payments, & account aspects.
- Educating customers on the use of digital tools like the Chase Mobile App and ATMs to empower them to manage their finances independently.
- Building rapport with customers, understanding their financial needs, and introducing them to other team members or licensed bankers who can provide specialized advice and solutions.
- Performing branch operations, which may include managing cash devices like the cash vault and ATMs, while adhering to all bank policies and procedures.
- Account Origination: Assisting with the process of opening new accounts for consumer clients.
Customer Success Executive - Corporate Legal
Thomson Reuters
Hyderabad, India
09.2022 - 05.2023
- Prioritized client satisfaction and ensured their success with Thomson Reuters products and services.
- Built strong relationships with clients throughout their journey, from onboarding to renewal.
- Developed customized success plans aligned with client business objectives.
- Provided ongoing support and guidance to clients, addressing their needs and feedback promptly.
- Contributed to the growth and success of the organization by delivering exceptional customer service.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Inside Sales Representative
Dell
Hyderabad, India
06.2017 - 05.2022
- Managed a portfolio of small and medium business customers.
- Collaborated with Dell EMC partners and resellers to increase account penetration and secure new business.
- Conducted thorough customer needs assessments to identify their challenges and recommend appropriate solutions.
- Advised customers on the latest IT trends and helped them with their digital transformation journey.
- Achieved a quarterly target of over $600k in sales.
- Cultivated relationships with clients to drive product awareness and customer retention.
- Collaborated with cross-functional teams to create tailored solutions that meet client needs.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Senior Collections Executive
Synchrony Financial
Hyderabad, India
04.2016 - 02.2017
- Managed various collection campaigns for credit cards and utility debt.
- Conducted in-depth skip trace research and investigations to locate customers and recover outstanding debt.
- Negotiated with customers to secure bailouts and resolve delinquent accounts.
- Achieved maximum results in recovering cash flow for all accounts in delinquency.
- Developed and implemented process improvements that enhanced customer satisfaction and reduced response times.
Inside Sales Representative
Dell
Hyderabad, India
06.2014 - 01.2016
- Helped customers upgrade their technology by advising them on the latest IT trends and software options.
- Worked with Dell EMC partners and resellers to find new leads and grow business in the assigned area.
- Talked with clients to understand their business challenges and recommended the best hardware and software to help them.
- Managed a large group of small and medium business accounts, building strong relationships to keep customers happy and buying.
- Hit quarterly sales goals of over $300 by finding the right IT solutions for small and medium business customers.
Centralized Approval Team - Quality Checker
HSBC
Hyderabad, India
07.2008 - 02.2014
- Monitored payment-related calls and ensured compliance with procedures and disclaimers.
- Consulted with the Payments Team to resolve any discrepancies and ensure smooth processing of transactions.
- Collaborated with the Business Team to analyze and update procedures as Ability to adapt to new needed technologies and processes.
- Resolved queries and handled referrals from different business sites.
- Mentored new hires and provided training on call handling techniques.
- Managed customer retentions and loyalty programs for UAE credit cards.
Education
Bachelor of Technology -
Jawaharlal Nehru Technological University
Hyderabad, TELANGANA, INSkills
- Negotiation
- CRM Software
- Salesforce
- Mentoring
- Inside Sales
- Business Development
- Relationship Management
- Account Management
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Accomplishments
- Consistently outperformed quarterly sales targets by managing a high-volume business portfolio, generating over $500k in revenue through targeted needs assessments and strategic upselling.
- Expanded revenue pipeline by identifying untapped small-to-medium business opportunities and cultivating strong, long-term B2B relationships.
- Supervised and trained a team of 15+ Managers and Staff members to successfully establish a new international contact center, ensuring operational readiness from day one.
- Resolved complex customer escalations in high-pressure environments, maintaining strong client relationships and driving high first-call resolution rates.
- Managed high-volume client communications with efficiency and accuracy, utilizing advanced CRM tools to track inquiries and improve overall response times.
Languages
Hindi
Tamil
Interests
- Music
- Drawing and Painting
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
Timeline
Personal Banker
JPMorganChase
02.2025 - 02.2026
Customer Success Executive - Corporate Legal
Thomson Reuters
09.2022 - 05.2023
Inside Sales Representative
Dell
06.2017 - 05.2022
Senior Collections Executive
Synchrony Financial
04.2016 - 02.2017
Inside Sales Representative
Dell
06.2014 - 01.2016
Centralized Approval Team - Quality Checker
HSBC
07.2008 - 02.2014
Bachelor of Technology -
Jawaharlal Nehru Technological University