Fatou Hymes
Hoboken,NJ
Summary
Adept at fostering relationships and resolving issues, I excelled at Citizens Bank by enhancing client satisfaction and loyalty through personalized banking solutions. Fluent in French, my critical thinking skills contributed to consistently surpassing performance metrics, driving business growth, and mentoring teams for success.
Overview
4
4
years of professional experience
Work History
Personal Banker
Citizens Bank
01.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Assistant Manager
Choc.O.Pain
08.2020 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Bachelor of Arts - Creative Writing
THE NEW SCHOOL
New York, NY05-2025
Associate of Science - Accounting
Hudson County Community College
Jersey City, NJ05-2023
Skills
- Critical thinking
- Negotiation
- Marketing and Management
- Relationship building
- Customer service
- Interpersonal skills
Timeline
Personal Banker
Citizens Bank
01.2022 - Current
Assistant Manager
Choc.O.Pain
08.2020 - 06.2021
Bachelor of Arts - Creative Writing
THE NEW SCHOOL
Associate of Science - Accounting
Hudson County Community College
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