Arnelle Mora
Summary
Innovative Customer Service Specialist with experience delivering tasks on time and accurately exceeding client expectations. Self-Starter with excellent oral and written communication skills and a proven record in anticipating customer challenges while proactively finding solutions that are aligned with business objectives.
Overview
4
4
years of professional experience
Work History
Personal Banker
US BANK
01.2023 - 08.2023
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Deescalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Rental Assistance Processor
Staffing Solutions Organization
11.2021 - 12.2022
- Enabled exceptional collaboration among cross-functional colleagues while exceeding expectations of project deadline
- Supported audit projects by performing research and providing supporting documentation.
- Responded to customer calls and emails to answer questions about rental assistance applications
- Ensured applicant files were complete and concise, while successfully completing 75+ applications per day on average
Chart Intake Specialist
Change Healthcare
10.2019 - 04.2020
- Complied, abstracted, and coded patient data using classification manuals and standard systems
- Accurately and efficiently reviewed over 100 medical records for completeness and filed records in alphabetic and numeric order
- Utilized EHR/EMR to manage and confirm patient data,such as insurance, demographic, and medical history information.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Data Entry/Typing 75 WPM
- Time Management
- Critical Thinking
- Problem-Solving
- Interpersonal Skills
- Microsoft Office (Word, Excel, PowerPoint)
Timeline
Personal Banker
US BANK
01.2023 - 08.2023
Rental Assistance Processor
Staffing Solutions Organization
11.2021 - 12.2022
Chart Intake Specialist
Change Healthcare
10.2019 - 04.2020
Associate of Science - Health Sciences
Ultimate Medical Academy - Clearwater