Overview
Work History
Education
Skills
Timeline
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Durgadevi Santhakumar

Sammamish,WA

Overview

22
22
years of professional experience

Work History

Software Quality Leader

Amazon
04.2020 - Current
  • Company Overview: Amazon Devices & Kuiper - https://www.amazon.com
  • Created a high-class quality organization from 0 to 50 team members in 9 months by hiring and developing the best talent to successfully deliver a complex first-generation hardware gaming system that involves testing across hardware, firmware and software
  • Created scalable long term process and test strategies to execute on the goal of delivering the product as well as to equip the team to automate and explore operational efficiencies
  • Played a key role in cross collaborating with and keeping communication and information flowing across cross functional teams including software engineering, production, art, design, hardware, product management and business teams
  • Amazon Devices & Kuiper - https://www.amazon.com

Sr. Quality Assurance Manager

Amazon
03.2019 - 04.2020
  • Company Overview: Amazon - https://www.amazon.com
  • As Quality Manager in the Alexa Communication group strategized, resourced, planned and released Vodafone one number calling with Alexa where existing Vodafone customers can make and receive calls from their Alexa enabled devices
  • This is a global first
  • Released free Alexa Outbound Calling in the U.K
  • This feature enables customers to make free phone calls to most phone numbers in UK, US, CA and MX from their Alexa-enabled devices
  • Innovation in product, process and testing techniques helped achieve the goal on time
  • Owned and qualified Alexa features across mobile and devices and this is currently successfully used by 17.3 million Alexa customers across 15 locales and countries on a daily basis
  • Amazon - https://www.amazon.com

Software Quality Assurance Manager

Texas Instruments
12.2011 - 03.2019
  • Company Overview: Texas Instruments - https://www.ti.com
  • Led and organized embedded system test efforts; trained and managed quality testers
  • Monitored/tracked test results and conducted evaluation against quality standards and aggressive project schedules
  • Wrote System Test Plans, Trace-ability Metrics from Functional and Non Functional Specs
  • Developed Test Strategy/Plan and Test Cases
  • Prepared test tool codes and scripts for Automation Tests
  • Validated wireless device embedded software, analyzed quality supporting data/documents and released products to the market
  • Sustained quality of released products and resolved customer quality issues
  • Responsible for quality release of the customer facing calculator product line in the education technology division and also for triage and communicating issues and workarounds to call center before release
  • Added efficiency in testing through automation where there is more repetitiveness of tests thus saving cost and adding to value
  • Experienced in Agile development methodology
  • Experienced in using tools and techniques to isolate hardware versus software issues
  • Also experienced in offload of test program and hardware to TI offshore and External manufacturing sites
  • Texas Instruments - https://www.ti.com

Senior Software Quality Assurance Engineer

Texas Instruments
04.2006 - 12.2011
  • Company Overview: Texas Instruments - https://www.ti.com
  • Organized Quality testing effort
  • Created burn down charts to help management keep track of progress of tasks in context of the planned completion date
  • Trained team members and worked as advanced quality tester to automate and validate quality customer facing embedded products such as calculator and school custom network called Navigator for classroom
  • Texas Instruments - https://www.ti.com

Wireless Performance Validation Engineer

Intel
10.2005 - 04.2006
  • Company Overview: Intel - https://www.intel.com
  • Led the Wireless team as Wireless Performance Validation Engineer in the Wireless Networking Group and the key responsibilities include performance testing, validation and competitive bench-marking of 802.11a/b/g wireless cards used in the Intel Centrino processor based mobile laptops and qualified them on Dell laptops
  • Actively initiated process improvement, wireless best practices and usage models for using WLAN technology commercially as in homes and in wireless enterprises
  • Intel - https://www.intel.com

System Test Consultant

Texas Instruments
08.2002 - 10.2005
  • Company Overview: Texas Instruments - https://www.ti.com
  • Identified an 802.11g access point solution to replace the current 802.11b access point; used wireless 802.11 characterization and debugging skills and was able to help business find a solution before the product in market was EOLed (End of Life)
  • Worked on Software and wireless performance testing and used Test Director for recording and executing test cases and Bugzilla for bug tracking
  • Analyzed and tested wireless, battery and SNMP code of TI proprietary Pegasus Hubs to isolate defects that saved money, reduced cycle time, and improved quality for customer satisfaction
  • Texas Instruments - https://www.ti.com

Education

Master of Science - Telecommunications

Southern Methodist University
Dallas, TX
08-2002

Skills

  • Preventive action planning
  • Quality risk assessment
  • ISO standards
  • Innovation mindset
  • Quality system audits
  • Customer focus

Timeline

Software Quality Leader

Amazon
04.2020 - Current

Sr. Quality Assurance Manager

Amazon
03.2019 - 04.2020

Software Quality Assurance Manager

Texas Instruments
12.2011 - 03.2019

Senior Software Quality Assurance Engineer

Texas Instruments
04.2006 - 12.2011

Wireless Performance Validation Engineer

Intel
10.2005 - 04.2006

System Test Consultant

Texas Instruments
08.2002 - 10.2005

Master of Science - Telecommunications

Southern Methodist University

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Durgadevi Santhakumar