Marci Wicks

• Collaborated with suppliers to improve material quality, reducing defects and increasing product reliability.
• Conducted regular audits to ensure compliance with industry standards, maintaining company certifications and accreditations.
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Tracked quality issues with external customers, suppliers, and internal plant operations.
• Recorded, analyzed, and distributed statistical information.
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
• Streamlined documentation processes for increased accuracy and efficiency in record-keeping systems.
• Led root cause analysis efforts for significant quality incidents, driving timely resolution and implementing preventative measures.
• Led cross-functional teams in the development and execution of quality assurance processes, resulting in higher customer satisfaction.
• Developed and maintained a comprehensive quality management system, ensuring adherence to regulatory guidelines and best practices.
• Facilitated effective communication between departments regarding quality concerns, fostering collaboration towards shared goals.
• Championed a proactive approach to risk management within the organization, mitigating potential issues before they impacted product quality or safety.
• Managed corrective action plans for identified non-conformances during internal audits, ensuring timely resolution and prevention of recurrence.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Performed dog evaluations for shelter dogs to assess dogs temperament. Evaluation results assisted with proper home and environment placement.
• Conducted dog play groups with multiple dogs to assist in additional assessment information and to improve dogs social skills with other dogs and people.
• Met with potential adopters to meet the dog they were interested in to answer questions and oversee the adoption process.
• Vaccinated and microchipped dogs coming into the shelter.
• Participated in large adoption events by helping transport dogs to event, introducing to potential adopters and completing adoption documentation.

• Perform Surveillances/Audits on various processes including environmental practices, lab protocols, operation processes, safety and health, health physics, engineering, maintenance, purchasing and hazardous waste handling and operations.

• Inspected and observed laboratory practices including analysis, waste receipt, sample storage, lab packaging and shipping samples to approved off-site laboratories.

• Initiate Non-Conformance Reports

• Corrective Action and Root Cause Analysis Tracking

• Qualified RCRA/BAT Inspector

• Qualified NQA1 Lead Auditor

• Procedure writing/review/approval

• Employee Training

• Safety Inspections

• Trained/Qualified Hazardous Waste Responder

• Perform and write Job Safety Analysis

• Worked closely with regulatory officials and overseen audit inspections of EnergySolutions facility.

• Maintained detailed records on quality-related incidents, utilizing collected data to identify areas requiring further focus or intervention.
• Collaborated with cross-functional teams to resolve complex quality issues, fostering a culture of continuous improvement.