Durga Naga Swetha Pochinapeddi

Sanford,FL

Summary

Salesforce Administrator with 1.5 years of experience specializing in security, user management, data management, product support, and analytics. Skilled in designing and maintaining data systems, developing custom Salesforce solutions, and supporting platform optimization. Customer‑focused professional with over a year of experience delivering high-quality service, resolving complex issues, and building strong client relationships. Proven ability to manage high‑volume requests, improve user satisfaction, and communicate technical concepts in a clear and accessible way. Recognized for reliability, diligence, and a collaborative approach that supports team and business goals in fast-paced environments Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Club manager / Customer service

Indian Store

Lake Mary, United States

09.2025 - Current

Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
Managed and resolved customer and carrier complaints within defined timelines, ensuring complete resolution and follow-up.
Proactively track and follow up with customers through customer portals to ensure no customer is overlooked.
Resolved customer concerns and special requests to guarantee satisfaction and repeat business.
Altered the menu based on seasonal offerings and customer feedback.
Achieved 95% customer satisfaction rating through empathetic communication and prompt issue resolution.
Helped reduce wait times during busy hours by assisting with quick food assembly.
Worked on weekends and flexible to rotate between roles such as cashier, server based on shift needs.
Provided excellent customer service, consistently receiving positive feedback.
Ensured first call resolution and customer satisfaction on all transactions and orders handled.
Oversaw inventory management, including ordering and stock control.
Coordinated staff schedules to optimize resource allocation and ensure adequate coverage.
Trained new employees on service standards and operational procedures.
Developed and implemented promotional events to enhance customer engagement.
Maintained compliance with health and safety regulations in the restaurant.
Conducted regular inspections of facilities to ensure cleanliness standards were met.

Salesforce Administrator

Shree Software Technologies Pvt Ltd

Hyderabad, India

03.2016 - 09.2017

Administered Salesforce platform for user management and data integrity.
Configured Salesforce workflows to streamline business processes.
Conducted training sessions for staff on Salesforce features and best practices.
Collaborated with cross-functional teams to gather requirements for system enhancements.
Developed and maintained comprehensive documentation for system processes and procedures.
Monitored system performance and resolved technical issues promptly.
Implemented data migration strategies for seamless transitions between systems.
Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
Provided ongoing support to users, addressing inquiries and troubleshooting problems.
Created reports and dashboards in Salesforce to meet business requirements.
Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
Supported the implementation of best practices related to the use of Salesforce CRM features.
Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
Performed troubleshooting on existing applications within the Salesforce platform.

Technical Support Engineer

TechGropse Pvt. Ltd

Hyderabad, India

04.2014 - 10.2014

Provided technical assistance to clients via phone and email support.
Collaborated with engineering teams to resolve complex technical problems.
Maintained accurate records of customer interactions in ticketing system.
Participated in team meetings to enhance service delivery strategies.
Provided remote assistance to end-users when needed.
Collaborated with teams to solve technical customer problems across product suites.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Developed and maintained comprehensive documentation for troubleshooting and system configurations.
Monitored system performance metrics to proactively address potential issues.
Adapted communication style to effectively convey technical information to non-technical audiences.
Recommended system enhancements and upgrades to support evolving business needs.
Managed ticketing system to track, prioritize, and resolve customer support requests.
Maintained positive working relationship with fellow staff and management.
Maintained records of data communication transactions, problems, and remedial actions or installation activities.

Education

Electronics & Communication Engineer - Bachelor of Technology

Jawaharlal University

08-2012

Skills

Customer Support & Communication
Facility management
Staff scheduling
Business operations monitoring
Active Listening & Empathy

Problem‑Solving & Troubleshooting
Time Management & Multitasking
Product & System Knowledge
Customer Relationship Building
Data analysis

Personal Information

Nationality: Indian

Languages

English

Professional

Hindi