Hi, I’m
SHAY RIBAR
Bloomington,MN
Summary
Results-driven Health and Wellness Operations Manager with over 10 years of combined experience as a technician and manager. Proven success in overseeing day-to-day operations, managing cross-functional teams, and driving strategic initiatives to improve client satisfaction, and operational efficiency. Strong leadership, communication, and problem-solving skills, with a passion for promoting health and wellness while fostering a positive, results-oriented work environment.
Overview
2026
years of professional experience
Work History
LA Fitness
Club Manager/Member Service Supervisor
11.2023 - Current
Job overview
- Hired and trained front desk and janitorial staff on best practices to maintain facility, generate revenue, and retain memberships-ending 2024 in the top 3 performing clubs in the region
- Managed budgets for inventory, facility maintenance/projects, and sales events
- Supervised and coached 20-25 member service specialists on escalated customer service complaints to find cost effective resolutions
Anda Spa
Spa Manager
11.2022 - 11.2023
Job overview
- Handled high priority hotel/spa guests and group reservations while overseeing daily operation of spa and employees to maximize profits.
- Hired, trained, and supervised spa staff on best practices, sales techniques and customer service to uphold and maintain 4-star Forbes rating
- Supported preparation and execution of projected revenue goals
- Created and implemented successful pay incentive program to improve employee attendance
Spalon Montage
Manager on Duty
10.2020 - 10.2022
Job overview
- Assisted in onboarding, scheduling, and training up to 10 coordinators on product knowledge scheduling software, and customer service protocols
- Managed Minnesota Viking employee accounts and coordinated day packages
Aveda Sanctuary SalonSpa
Lead Massage Therapist and Educator
10.2018 - 05.2020
Job overview
- Coached therapists on retention and sales methods, managed spa inventory, attended off-site training and taught new techniques and treatment protocols
NY, CA, MN
Licensed Massage Therapist
Job overview
Sanctuary Salonspa Aug, 2018-Mar 2020(Minneapolis, MN)
LifeSpa Jul. 2017-Aug. 2018 (Eden Prairie, MN)
Paragon Chiropractic Apr. 2016-Feb. 2017 (Los Angeles, CA)
Equinox Jun. 2015-Jul. 2017 (NY, CA)
42nd st. Physical Medicine & Rehabilitation Oct. 2014-Jun. 2015 (New York, NY)
Hotel Plaza Athenee Jan. 2014-Apr. 2016 (New York, NY)
Zeel Jan. 2015-Mar 2020
Soothe Feb. 2015- Mar. 2020
Education
Swedish Institute College of Health SciencesNew York, NY
Associate of Applied Science from Occupational Therapy
04.2015
Skills
- Excellent Written and Verbal Communication
- Health and Wellness Operations and Management
- Experience with Meevo, Mindbody, Zenoti, and Book4Time scheduling software
- Adept in Customer Relations And Conflict Resolution
- Extensive Knowledge of Spa Treatments
- Over 1500 Hours in Massage Training and Continuing Education
- Proven Record of Successful Coaching and Mentoring of Technicians and Support Staff
Timeline
Club Manager/Member Service Supervisor
LA Fitness
11.2023 - Current
Spa Manager
Anda Spa
11.2022 - 11.2023
Manager on Duty
Spalon Montage
10.2020 - 10.2022
Lead Massage Therapist and Educator
Aveda Sanctuary SalonSpa
10.2018 - 05.2020
Licensed Massage Therapist
NY, CA, MN
Swedish Institute College of Health Sciences
Associate of Applied Science from Occupational Therapy
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