Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Durielle Rucker

Powder Springs,Georgia

Summary

Certified Medical Assistant with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency.

Overview

13
13
years of professional experience

Work History

Certified Medical Assistant

Wellstar Hospital
Marietta, GA
10.2024 - 03.2025
  • Prepared laboratory specimens, biopsies, cultures analysis and organized lab results for review by the physician.
  • Administered immunotherapy injections, medications, and treatments as directed by the physician.
  • Assist with throat scoping, nasal endoscopy, and audiometric testing.
  • Educate patients on treatment procedures and physicians' instructions.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Certified Medical Assistant

Georgia Urology
Atlanta, Ga.
10.2021 - 08.2024
  • Assisted in ultrasound imaging of the prostate gland, bladder, kidneys, and other organs for diagnostic purposes.
  • Assisted with catheterization procedure to monitor urine output or insert stents into urinary tract systems.
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.

Driver

Cobb County Schools
Marietta, Ga.
08.2015 - 05.2020
  • Transported students safely and efficiently to school and events, adhering to a managed route.
  • Conducted daily safety inspections and educated students and parents on safety regulations.
  • Provided timely updates to dispatch and customers regarding transportation status.
  • Inspected vehicle pre- and post-trip to evaluate performance and identify maintenance needs.

Call Center Manager

Arise Virtual Solutions
Tampa, Florida
01.2012 - 08.2015
  • Oversaw inbound call management for the retail and healthcare sectors, enhancing customer satisfaction.
  • Led policy and procedure meetings, achieving measurable improvements in call handling efficiency.
  • Implemented strategies to optimize average handling time, boosting customer success ratings.
  • Analyzed call data to identify improvement areas, leading to significant performance enhancements.

Education

Healthcare Information Technology -

West Georgia Tech
Douglasville, Georgia
08-2025

Certified Medical Assistant - EKG, Phlebotomy

Cumberland Medical Institute
01.2021

Expanded Duties Dental Assistant -

Fortis College
01.2007

Skills

  • Basic Life Support (BLS)
  • Patient care
  • HIPAA compliance
  • EMR data entry and management (Epic)
  • Insurance verification
  • Medical Billing
  • Communication
  • Leadership
  • Problem solving
  • Time management
  • Adaptability
  • Critical thinking
  • Teamwork

Personal Information

Title: Certified Medical Assistant

Timeline

Certified Medical Assistant

Wellstar Hospital
10.2024 - 03.2025

Certified Medical Assistant

Georgia Urology
10.2021 - 08.2024

Driver

Cobb County Schools
08.2015 - 05.2020

Call Center Manager

Arise Virtual Solutions
01.2012 - 08.2015

Healthcare Information Technology -

West Georgia Tech

Certified Medical Assistant - EKG, Phlebotomy

Cumberland Medical Institute

Expanded Duties Dental Assistant -

Fortis College

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