Aidan Miller
Seattle
Summary
Detail-oriented Technical Service Representative with a consistent track record of quality metrics. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. A self-motivated problem solver skilled at identifying systemic infrastructure issues and driving data-backed solutions.
Overview
5
5
years of professional experience
Work History
Technical Service Representative
Costco
01.2025 - Current
- Provided technical assistance to users, resolving incidents & increasing FLR%.
- Operated as On-Duty TSR, providing assistance to fellow TSR's while tracking incident trends to identify majors before they become too big of an impact.
- Contributed to & maintained the Service Desk knowledge base as a KCS Coach, working with upper level teams to close knowledge gaps and refine established articles.
Fiscal Specialist
UW Molecular & Cellular Biology
03.2023 - 07.2023
- Maintained contact with several partner institutions to coordinate student staffing assignments.
- Resolved complex staffing assignment issues.
- Replaced manual data entry and calculation tasks with automated processes saving 20 works hours monthly.
AM Baker
Bakery Nouveau
03.2022 - 09.2022
- Exercised outstanding time management skills, ensuring all products were ready for sale by the bakery's opening.
- Adapted quickly to changing kitchen conditions, modifying recipes and procedures as needed to maintain quality and efficiency.
Fiscal Assistant
UW-IT
01.2021 - 01.2022
- Oversaw compliance across several key business processes such as procurement and process reimbursements.
- Coordinate across groups within & outside of the department via Teams, email, and phone calls.
Education
B.A. - Geographic Information Systems
University of Washington
Seattle, WA06-2024
Skills
- Scripting
- Google Sheets & Apps Script
- Data Processing
- Incident management
- Database Management
- SQL
- C#
Interests
Video Game Development, Rock-Climbing, Strategy Board Games
Timeline
Technical Service Representative
Costco
01.2025 - Current
Fiscal Specialist
UW Molecular & Cellular Biology
03.2023 - 07.2023
AM Baker
Bakery Nouveau
03.2022 - 09.2022
Fiscal Assistant
UW-IT
01.2021 - 01.2022
B.A. - Geographic Information Systems
University of Washington