Durojaiye Mawuli
District Of Columbia,USA
Summary
Experienced with cable installation and maintenance, ensuring reliable and efficient service. Utilizes technical knowledge and problem-solving skills to address and resolve issues swiftly. Track record of maintaining high standards and customer satisfaction through effective collaboration and flexibility.
Overview
2014
2014
years of professional experience
Work History
Lead Distribution Generalist
Publishers Circulation Fulfillment, Inc.
Hyattsville, Md.
01.2010 - 01.2014
- Manage the daily operation of a distribution center.
- Oversee the printing, review and distribution of daily mail in advance of operations.
- Supervise the unloading of delivery trucks; ensure the receipt of proper quantities of all newspapers and all other products as applicable.
- Ensure the accurate distribution of copies to independent contractors.
- Manage the communication of complaints or delivery requests to independent contractors on a daily basis.
- Maintain the distribution center files, including proper sequencing of subscriber accounts and street directory maintenance.
- Show geographical territories to prospective contractors including route assimilation.
- Ensure that procedures are followed which will enable every subscriber to receive an undamaged copy of the product.
- Recruit, interview, hire, and train the distribution center staff. Draw up contracts for new independent contractors and file contracts securely. Follow up and resolve all customer complaints and requests to ensure customer satisfaction.
Distribution Generalist
Publishers Circulation Fulfillment, Inc.
Hyattsville, Md.
01.2009 - 01.2010
- Participate in the daily operations.
- Unload bundles of newspapers from delivery trucks.
- Verify receipt of complete paper draw and distribute proper allocation of copies to independent contractors.
- Use of pallet jack, pallet walker, strapping machine, and other equipment safely according to O.S.H.A. regulations.
- Deliver open geographic territories and show those territories to prospective contractors.
- Dispatch the delivery of replacement copies at the customers' request.
- Learn the layout of all geographic territories serviced by the distribution center.
Cable Installation Technician
Comcast/Sub-Contractor
Capitol Heights, MD
1999 - 2004
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
- Repaired and updated equipment to conform to company-wide standards.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
- Installed cable lines between outside underground or pole lines and residential and commercial buildings.
Education
Business Management
Strayer University
Washington, DC05.2015
Skills
- Troubleshooting skills
- System testing
- Hand tool proficiency
- Cabling layouts
- Service calls
- Signal testing
- Troubleshooting
- Cable installation
- Installing equipment
- Safety practices
- Equipment installation
- Data cabling installation
- Equipment installation and repair
- Device installation
- Router installation and optimization
- Replacing antennas
- Equipment replacement
- Customer service
- Customer training
- Dispatch communication
- Customer education
- Educating customers
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Effective communication
- Relationship building
- Team building
Timeline
Lead Distribution Generalist
Publishers Circulation Fulfillment, Inc.
01.2010 - 01.2014
Distribution Generalist
Publishers Circulation Fulfillment, Inc.
01.2009 - 01.2010
Cable Installation Technician
Comcast/Sub-Contractor
1999 - 2004
Business Management
Strayer University