Duru Hatipoglu
Summary
Friendly customer service representative with advanced skills in organization, multi-tasking, and communication through years of experience. Practice connecting with clients and understanding their wants and needs to provide a timely and professional solution. Knowledgeable in navigating membership management software's along with being attentive to possible future complications based on scheduling. Proficient when interacting with clients via phone, text, or email, regarding questions or concerns. Comfortable working in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Redmond Tennis Club/Gorin Tennis Academy
05.2020 - 04.2023
- Greeting clients with a positive attitude upon arrival, checking them into lessons, and addressing any concerns.
- Assisting with merchandise transactions, exchanges, and refunds.
- Handling client inquiries via phone calls, texts, and email, providing clear solutions and explanations.
- Scheduling lessons and managing bookings using various membership management systems.
- Organizing client and financial information.
Education
High School Diploma -
Redmond High School
Redmond, WA06.2024
Skills
- Customer Service
- Complex Problem-Solving
- Scheduling appointments
- Multi-tasking
- Organization
- Tech Proficiency
Timeline
Front Desk Receptionist
Redmond Tennis Club/Gorin Tennis Academy
05.2020 - 04.2023
High School Diploma -
Redmond High School
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