Desmarie Leon

Detail-oriented professional with extensive experience in sales order processing, inventory management, and office operations. Skilled in preparing and managing invoices, ensuring accuracy, and meeting deadlines. Recognized for strong organizational abilities and a proven ability to work efficiently both independently and collaboratively in fast-paced environments.Detail-oriented professional with extensive experience in sales order processing, inventory management, and office operations. Skilled in preparing and managing invoices, ensuring accuracy, and meeting deadlines. Recognized for strong organizational abilities and a proven ability to work efficiently both independently and collaboratively in fast-paced environments.

Certified/licensed phlebotomist with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients.

Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

• Received a job promotion within 3 months of hire date due to outstanding performance.
• Supervised team of 6 staff members.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

• Customer Service
• Greeting and assisting customers with a welcoming and professional demeanor.
• Maintain and organize all invoices/transactions.
• Answer phone calls.
• Make sells.
• Answer all the questions customers had about the business and customer concerns.
• Providing clear instructions when scheduling with delivery for the business products (compost wood chips, etc).
• Scheduling meetings for my employer.
• Accurately document payments/invoices.
• Client advocate to ensure all needs, concerns, and questions are met with compassion and in a timely manner.
• Filling, scanning important documents, and handling correspondence.
• Ensuring confidentiality and security of sensitive information.
• Office/Receptionist skills:
• Appointment scheduling
• Payment processing, invoices
• Understanding of HIPPA compliance
• Managing busy phone lines, transferring calls
• Basic understanding of medical terms to assist with communication.
• Friendly and welcoming with customers.

• Certified phlebotomy technician I - July 1st 2025
• NHA Certified phlebotomy technician
• CPR/AED/First-Aid Certified (adult/child/infant) ID #