Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

REBECCA PESSOA

Kearny,NJ

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist & Sales Associate

Beverly Hills Rejuvenation Center
06.2023 - Current
  • Handled front desk operations including patient scheduling, lead follow-up, and daily opening and closing procedures while maintaining a welcoming, organized environment. Managed patient communications through phone, text, and in-person interactions, assisting with treatment planning and inquiries. Maintained accurate records of patient procedures and banked products, processed payments efficiently, and supported sales by educating patients on skincare products and treatment packages to help meet monthly revenue goals.

Server

Little Sheep Mongolian Hot Pot
01.2024 - 06.2024
  • Provided exceptional service in a fine dining setting, expertly presenting menu items and making personalized recommendations. Managed table service with accuracy and timeliness while upselling specials and high-margin items to enhance guest experience and sales. Maintained a polished, professional demeanor, contributing to the upscale atmosphere. Addressed guest concerns and special requests promptly. Consistently received positive guest feedback and contributed to increased restaurant sales through effective upselling.

Human Resources Specialist

Just Salad
10.2022 - 09.2023
  • Administered various HR functions, including recruitment, onboarding, and employee relations. Managed the full recruitment cycle, from job posting and candidate screening to interviewing and hiring. Facilitated new hire orientations and coordinated onboarding processes to ensure smooth transitions. Handled employee relations issues, providing support and conflict resolution. Maintained accurate employee records and HR databases. Assisted in developing and implementing HR policies and procedures. Coordinated training and development initiatives to enhance employee skills and performance. Supported benefits administration and payroll processing. Ensured compliance with labor laws and company policies, contributing to a positive and productive work environment.

Shift Leader

Starbucks
02.2022 - 02.2023
  • As a Shift Leader at Starbucks, I was responsible for overseeing the operations during my shifts, ensuring exceptional customer service, and maintaining high-quality standards. My duties included supervising and coaching team members, delegating tasks, and ensuring efficient workflow. I managed cash handling procedures and performed opening and closing duties according to company policies. Additionally, I maintained cleanliness and organization in the store, upheld food safety standards, and contributed to a positive work environment. I also assisted the store manager in inventory management, ordering supplies, and executing promotional activities. My role involved providing leadership and support to the team to achieve sales targets and uphold the Starbucks brand experience.

Education

High school diploma or GED -

County Prep High School

Associate of Science - Nursing

Bergen County Community College
Paramus, NJ
06-2027

Skills

  • Bilingual
  • Leadership
  • Human Resources Management
  • Office Management
  • Microsoft Office
  • Customer service
  • Payroll
  • Sales (5 years)
  • Conflict Management
  • Google Suite
  • Attention to detail
  • Data entry

LANGUAGES

Portuguese — Native
Spanish — Intermediate

Timeline

Server

Little Sheep Mongolian Hot Pot
01.2024 - 06.2024

Front Desk Receptionist & Sales Associate

Beverly Hills Rejuvenation Center
06.2023 - Current

Human Resources Specialist

Just Salad
10.2022 - 09.2023

Shift Leader

Starbucks
02.2022 - 02.2023

High school diploma or GED -

County Prep High School

Associate of Science - Nursing

Bergen County Community College

Similar Profiles

CREATE PROFILE