ESMERALDA MARTINEZ

CBX team members are responsible for providing exceptional customer service, supporting sales efforts, assisting with social media, maintaining studio cleanliness, and more. They help create the best experience for riders by recommending products, booking classes, and completing daily operational tasks.

• Collaborated with multiple departments to understand data needs, provide actionable insights, and support decision-making processes.
• Maintained and updated databases while ensuring data accuracy, integrity, and security by identifying and resolving errors and inconsistencies.
• Leveraged strong attention to detail and problem-solving skills to gather and analyze data from various sources, streamlining operations and enhancing data quality.

• Managed telephone calls and efficiently transferred them to relevant personnel, maintaining professional communication
• Demonstrated strong organizational skills by scanning and filing documents, ensuring easy retrieval and accessibility
• Composed reports, letters, and emails with precision, contributing to effective communication within the organization
• Provided essential assistance in event planning, contributing to successful company gatherings and meetings
• Assisted the Sales team in document preparation and distribution, enhancing sales workflow efficiency
• Responsible for tracking heat numbers and creating steel certifications, ensuring compliance with industry standards
• Managed epoxy coating sales orders, coordinating scheduling and data entry

• Efficiently answered telephones, directed calls, and greeted visitors, presenting a professional and welcoming environment
• Assisted multiple departments, including accounting and human resources, showcasing adaptability and multitasking abilities
• Maintained accurate and confidential employee COVID logs, ensuring compliance with health and safety protocols
• Updated HR databases, recording new hires, separations, vacation, and sick leaves, contributing to streamlined HR processes
• Provided crucial data for payroll preparation, including absences and time-off, contributing to accurate employee compensation
• Supported the shipping and receiving department by scheduling pick-up and delivery appointments, optimizing logistics operations
• Managed scanning and filing of receivers and packing slips, ensuring smooth documentation processes

• Delivered exceptional customer service by answering phone calls and promptly responding to employee requests and inquiries
• Greeted and guided visitors appropriately, ensuring a positive first impression of the organization
• Received and distributed deliveries and incoming mail, while managing outgoing mail processes efficiently
• Demonstrated language skills by translating documents, PowerPoint presentations, and assisting with over-the-phone interpretation

• Delivered exceptional food and beverage set-up and service to clients during conferences and functions
• Ensured seamless delivery of conference services by setting up and breaking down conference rooms according to event orders
• Maintained high standards of cleanliness and organization in kitchens, equipment, and meeting rooms
• Efficiently disassembled conference rooms at appropriate break-down times, contributing to the smooth event flow

• Provided top-notch non-banking services to the U.S
• Hispanic population, offering wire transfers, money orders, check cashing, and bill payment services
• Managed cash handling and prepared bank deposits when cash limits were reached, ensuring accurate financial transactions
• Demonstrated strong customer service skills, building positive relationships with clients and addressing their needs effectively