Dusan Petrovic
San Francisco,CA
Summary
Dynamic relationship manager focused on driving impactful client engagement and cultivating meaningful business connections. Expertise in negotiation and conflict resolution fosters productive, long-lasting partnerships. Known for a collaborative approach and unwavering commitment to achieving team objectives while adeptly navigating evolving business landscapes. Proven track record of enhancing client satisfaction and loyalty through innovative relationship-building initiatives that align seamlessly with organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
Wells Fargo Bank
San Francisco, CA
01.2020 - Current
- Manages moderately complex portfolio
- Subject matter expert in credit analysis and risk mitigation
- Cultivates strong relationships with key stakeholders to drive business growth
- Analyzed client needs to develop tailored financial solutions that align with organizational objectives.
Business Relationship Support Specialist
Wells Fargo Bank
San Francisco, CA
04.2018 - 01.2020
- Supported Business Relationship Managers by handling complex customers’ requests, and risk mitigation
- Facilitated resolution of complex client issues through strategic decision-making and collaboration with management.
- Monitored compliance adherence by leveraging in-depth knowledge of policies.
- Collaborated with cross-functional teams to streamline customer service processes and improve efficiency.
Assistant Branch Manager
Wells Fargo Bank
San Francisco, CA
03.2017 - 04.2018
- Cultivated high-performing teams that consistently met and exceeded service expectations.
- Coordinated with management and team members to address and resolve customer issues, ensuring customer satisfaction.
- Managed daily operations of the branch, ensuring strict compliance with all relevant policies and regulations.
- Facilitated training sessions to strengthen customer service capabilities and deepen product knowledge among team members.
Personal Banker
Wells Fargo Bank
San Francisco, CA
02.2014 - 03.2017
- Executed comprehensive financial assessments to identify optimal banking products.
- Facilitated customer referrals to partners and specialized bankers to enhance relationship-building efforts.
- Provided exceptional customer service by addressing inquiries and efficiently resolving issues.
Education
Bachelor of Science - Economics
Megatrend University of Applied Sciences
Belgrade, Serbia09-2016
Skills
- Strong communication skills
- Credit and operational risk assessment
- Analytical problem-solving
- Effective priority management
- Client relationship management
- Project management expertise
- Proficient in Word, Excel, and Outlook
- Operations management
- Teamwork and collaboration
Certification
- ISO 9001 Quality Management System
Languages
Serbian: Native/ Bilingual
Spanish: Elementary
Timeline
Business Relationship Manager
Wells Fargo Bank
01.2020 - Current
Business Relationship Support Specialist
Wells Fargo Bank
04.2018 - 01.2020
Assistant Branch Manager
Wells Fargo Bank
03.2017 - 04.2018
Personal Banker
Wells Fargo Bank
02.2014 - 03.2017
Bachelor of Science - Economics
Megatrend University of Applied Sciences