Jazmin Velazquez
Rancho Cucamonga,CA
Summary
Business Relationship Manager with a proven track record, excelling in client engagement and workload management. Leveraged strong rapport-building skills and fluency in Spanish to enhance customer satisfaction and drive business growth. Expert in fostering teamwork and delivering impactful financial solutions, significantly contributing to account retention and revenue generation. Passionate in mentoring entrepreneurs in the local community gain knowledge and access to local resources.
Overview
15
15
years of professional experience
Work History
Business Relationship Manager
JP Morgan Chase Bank NA
03.2020 - Current
- Strengthened client relationships by consistently delivering high-quality service and support
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention
- Built rapport with prospective clients through effective networking events, conferences, and industry gatherings
- Boosted customer satisfaction through timely resolution of issues and proactive communication
- Built relationships with customers and the community to promote long-term business growth.
Relationship Banker/SBS Manager On Duty
JPMorgan Chase Bank
06.2009 - 03.2020
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions
- Strengthened client relationships by providing personalized banking solutions and excellent customer service
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Education
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
San Bernardino, CA06.2018
Skills
- Strong Rapport Building Skills
- Passionate about mentoring
- Teamwork and Collaboration
- Active Listening
- Effective Communication
- Workload Management
- Client Engagement
- Influencing skills
- Fluent in Spanish
Affiliations
- Board Member of the Adelante IE Sub-Chapter
Languages
Spanish
Native or Bilingual
Timeline
Business Relationship Manager
JP Morgan Chase Bank NA
03.2020 - Current
Relationship Banker/SBS Manager On Duty
JPMorgan Chase Bank
06.2009 - 03.2020
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
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