Dustanne Sims-Durkee
Edgewater
Summary
Dynamic IT Manager with extensive experience at Caesars Entertainment, excelling in disaster recovery planning and customer support. Achieved increased departmental efficiency through automation and enhanced team collaboration. Proven track record in project management, leadership and staff development, fostering a positive work environment while optimizing system operations and ensuring high-quality service delivery.
Overview
26
26
years of professional experience
Work History
Manager of Computer Operations
Caesars Entertainment
12.1995 - 09.2021
- I was responsible for the daily operations of all three Caesars Casinos in Reno, Nevada. I supervised and managed twelve employees working three shifts. I oversaw six IBM i/AS400 midrange computer systems, along with 16 IBM servers. I was responsible for the daily operations of The Silver Legacy, Eldorado, and Circus Circus in Reno, Nevada, computer support, operations, and customer service.
- Implemented effective backup strategies to safeguard critical data, preventing loss during system failures.
- Coordinated effectively with vendors to troubleshoot hardware and software issues, minimizing disruption to business operations.
- Streamlined workflow processes by automating tasks, increasing departmental efficiency and reducing manual labor hours spent on routine tasks.
- Increased employee satisfaction levels through consistent recognition of individual achievements and fostering a positive work atmosphere.
- Strengthened communication between IT departments by organizing regular meetings and fostering a collaborative environment conducive to problem-solving discussions.
- Managed daily operations for timely completion of IT projects, achieving business objectives.
- Delivered high-quality customer service by addressing user concerns promptly and efficiently while maintaining professional demeanor throughout interactions with clients or colleagues alike.
- Contributed to the development of disaster recovery plans to minimize potential losses from unforeseen events.
- Enhanced system efficiency by optimizing computer operations and streamlining processes.
Education
Business
University of Reno
Reno, NVSkills
- Customer support
- System monitoring
- Software installation
- Incident response
- Disaster recovery planning
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Team planning and building
- Project leadership
- Staff hiring and training
Timeline
Manager of Computer Operations
Caesars Entertainment
12.1995 - 09.2021
Business
University of Reno
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