DUSTEN CRABTREE
San Antonio,TX
Summary
Collaborative Used Car Sales Manager with strong business acumen and 17 years of progressive and relevant sales management experience. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining used car inventory, forecasting sales and motivating team to reach sales targets.
Overview
18
18
years of professional experience
Work History
Used Car Inventory Manager
Ancira Nissan
2023.09 - Current
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Inside Sales Coordinator
Elmer’s Home Services
2023.06 - 2023.09
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Managed portfolio of accounts and consistently generated strong annual sales.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
Customer Service Representative (CSR)
Elmer’s Home Services
2022.10 - 2023.06
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Teller
Sheridan Community Federal CU
2022.01 - 2022.08
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Sales and Leasing Consultant
Fremont Toyota Sheridan
2017.06 - 2021.12
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Representative
Riddles Jewelry
2015.01 - 2017.06
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Representative
GNC
2007.01 - 2015.01
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
Education
GED -
Sheridan College
Sheridan, WY01.2007
Skills
- Financial Acumen
- Pricing strategy
- Vehicle Inspection
- Staff Training and Development
- Business Forecasting
- Customer Service
- Business Administration
Timeline
Used Car Inventory Manager
Ancira Nissan
2023.09 - Current
Inside Sales Coordinator
Elmer’s Home Services
2023.06 - 2023.09
Customer Service Representative (CSR)
Elmer’s Home Services
2022.10 - 2023.06
Teller
Sheridan Community Federal CU
2022.01 - 2022.08
Sales and Leasing Consultant
Fremont Toyota Sheridan
2017.06 - 2021.12
Sales Representative
Riddles Jewelry
2015.01 - 2017.06
Sales Representative
GNC
2007.01 - 2015.01
GED -
Sheridan College
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