Dusten Ebensteiner
Devils Lake
Summary
Dynamic business owner with a proven track record at Highside Truck Accessories, excelling in customer satisfaction and vendor negotiations. Leveraged strong business management and pricing strategy skills to enhance service quality, resulting in a loyal customer base. Adept at maintaining operational efficiency while fostering partnerships for growth.
Overview
17
17
years of professional experience
Work History
Shop Owner
Highside Truck Accessories and Sales Llc
02.2022 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.0
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Managed day-to-day business operations.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Mechanic /Auto Body Technician
Bobs Truck Accessories and Sales
04.2018 - 01.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained estimates and determined repair timelines to manage customer expectations.
- Retained accurate records of purchases, titles and sales.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Inspected vehicles to identify and document repair needs.
- Replaced glass, headlights and other lighting and electrical components.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Performed structural and non-structural repairs on variety of vehicle models.
- Inspected completed repairs for accuracy, quality and safety.
- Adjusted and replaced doors and windows for proper fit and alignment.
Truck Driver
Summer Manufacturing
12.2015 - 04.2018
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
Over the Road Truck Driver
Ritterman Trucking Llc
10.2013 - 11.2015
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
- Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Maximized vehicle performance with regular maintenance checks, identifying and resolving potential issues before they escalated.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Removed and unloaded trucks for customer deliveries, using extreme care to avoid damage to goods.
- operate heavy equipment doing excavation work and gravel work.
- rebuild county roads using various heavy equipment including skid loaders , dozers, dump trucks and excavators.
- maintain trucks and trailers
- rebuild belly dump trailers
- frame repair on gravel trailers
- hard surface welding on loader buckets and excavator teeth.
Traveling Service Technician
Summers Manufacturing
04.2011 - 10.2013
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- weld frame updates onto machines in the field
- understand, diagnose and fix complex hydraulic systems
- attend farm and trade shows to meet with customers.
- work closely with engineering department on testing and developing new products
- fabricate and repair parts on the field to keep customers going
- operate tractors and implements for testing and field adjustment
Welder/Welding Fabricator
Summers Manufacturing
06.2008 - 04.2011
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Prepared welding equipment to perform advanced welding work.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Assisted in blueprint reading and interpretation for accurate alignment of parts during assembly process.
- Chipped off excess weld, slag, and spatter using hand tools.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Optimized material usage by accurately measuring and cutting required components prior to welding.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
- Welded various connections with high-quality final results.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Welded metal components in vertical, overhead and flat positions.
Education
No Degree - Automotive Technology
Lake Region State College
Devils Lake, ND05-2009
Skills
- Networking and partnerships
- Business operations
- Pricing strategy
- Store maintenance
- Seasonal promotions
- Tax and legal compliance
- Business launch
- Business management
- Bidding processes
- Service quality assurance
- Negotiation
Timeline
Shop Owner
Highside Truck Accessories and Sales Llc
02.2022 - Current
Mechanic /Auto Body Technician
Bobs Truck Accessories and Sales
04.2018 - 01.2022
Truck Driver
Summer Manufacturing
12.2015 - 04.2018
Over the Road Truck Driver
Ritterman Trucking Llc
10.2013 - 11.2015
Traveling Service Technician
Summers Manufacturing
04.2011 - 10.2013
Welder/Welding Fabricator
Summers Manufacturing
06.2008 - 04.2011
No Degree - Automotive Technology
Lake Region State College
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