Dusti Johnson
Colorado Springs,CO
Summary
Customer-driven newly licensed Mortgage Loan Originator with stellar record of accomplishment in connecting with customers and driving remarkable sales. Excelled as a Sales Associate and Installation Technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Proficiency was acquired with cold calling, lead generation, and networking while working as a Sales Representative.
Overview
9
9
years of professional experience
Work History
Certified Installer
Cartoys
Colorado Springs, CO
06.2018 - 12.2021
- Drove revenue by promoting products and services for sales conversions.
- Secured client retention by driving product benefits and features around clients' needs.
- Demonstrated mobile electronic systems and instructed customers on how to properly use each feature.
- Enhanced customer satisfaction ratings by efficiently resolving technical issues.
- Worked with team members to install and maintain equipment.
- Mentored apprentice workers, supervising work and offering insight into how to perform job tasks.
- Read and comprehended technical documentation, checked measurements and reviewed vehicle conditions to facilitate installation.
Sales Associate
Slumberland
Topeka, KS
08.2017 - 06.2018
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Built trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products, and services information.
- Obtained signatures for financial documents and internal and external invoices.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers to determine reasonable budget for products.
Lead Sales Representative
CutCo Vector Marketing
Lawrence, KS
02.2013 - 10.2013
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Applied lead generating methods in high number of cold calls per day.
- Generated sales by executing complete sales cycle process through negotiations and close.
- Managed and retained existing client accounts.
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
- Sought out new business continuously through established pipelines.
- Won sales contest for achieving highest total sales amount within 2 weeks.
- Assisted with training, development and mentoring of sales employees.
Education
Some College (No Degree) - Business Administration
Associate of Applied Science - Liberal Arts And Sciences
12.2017
Certificate in Graphic Technology - Graphic Design
05.2012
Skills
- Customer Service
- Time Management
- Attention to Detail
- Professional Appearance
- Sales Goals Attainment
- Teamwork and Collaboration
- Verbal and Written Communication
- Listening Skills
- Reading Comprehension Skills
- Positive Attitude
- Reliable and Punctual
- Critical Thinking
- Problem-Solving
- Estimating Abilities
Timeline
Certified Installer - Cartoys
06.2018 - 12.2021
Sales Associate - Slumberland
08.2017 - 06.2018
Lead Sales Representative - CutCo Vector Marketing
02.2013 - 10.2013
Washburn University of Topeka - Some College (No Degree), Business Administration
Washburn University of Topeka - Associate of Applied Science, Liberal Arts And Sciences
Washburn Tech - Certificate in Graphic Technology, Graphic Design