Dustie Mejia
Shawnee,KS
Summary
Results-oriented professional with diverse background in both the Financial and Hospitality industry.
Overview
12
12
years of professional experience
Work History
Customer Advocate
COMMERCE BANK
12.2024 - Current
- Ability to work independently and escalate complaints that are high risk or involve regulatory compliance
- Delivered clear written and verbal communications to senior management and bank customers, ensuring understanding of complex issues
- Managed multiple priorities with strong attention to detail, resulting in timely resolution of customer inquiries
- Collaborated effectively as a team player, leveraging interpersonal communication skills to foster positive customer relationships
- Advanced knowledge of bank regulations, policies, and procedures
- Utilized Microsoft Word, Excel, and Outlook for document creation and data management tasks.
Supervisor, Consumer Servicing
COMMERCE BANK
11.2021 - 12.2024
- Oversaw department workflow, communicated decisions and priorities to team members to ensure alignment
- Guided employees on departmental projects, coached on training plans, and led development initiatives
- Manage key performance metrics outlined on individual scorecards
- Coordinate, execute, and document new-hire training plans and training
- Facilitated month-end reporting for departmental financial assessments and additional reporting needs
- Strong knowledge of debt collections industry and associated regulations
- Strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, both verbal and written
Collector Utility
COMMERCE BANK
12.2020 - 11.2021
- Managed workgroups for deceased accounts, repossessions, private banking, extension requests, and fraud to ensure compliance and resolution.
- Resolution on accounts 5-120+ days past due through payment negotiations
- Maintain total loss loans by coordinating primary insurance claims payment, gap insurance payments, and cancellation of ancillary products.
- Monitored department voicemail and shared Outlook mailbox to enhance communication.
- Supported supervisors with escalated calls and training initiatives to improve team capabilities.
- Facilitated interdepartmental collaboration on special projects to improve efficiency.
Assistant Manager of Food and Beverage
Argosy Casino
10.2019 - 09.2020
- Established and enforced standard sales and cost control operating procedures to optimize financial performance.
- Developed and executed marketing strategies to enhance visibility of food and beverage offerings and drive guest engagement.
- Maintain quality of service in all food and beverage outlets, including adherence to all federal, state, and local laws pertaining to food and alcoholic service.
- Ensure that effective orientation and training are maintained for new and existing staff.
- Facilitate ongoing professional development with direct reports.
- Inspect and ensure all safety, sanitation, energy management, and preventive maintenance programs are followed.
- Planned staffing and scheduling procedures.
- Managed inventory levels and ordered supplies to maintain stock.
- Welcomed guests and addressed inquiries, requests, and issues with promptness and professionalism to enhance customer satisfaction.
- Audit point of sale systems.
Bankruptcy Specialist II
COMMERCE BANK
12.2017 - 09.2019
- Mitigated monetary loss and liability for the bank through effective bankruptcy management.
- Ensured compliance with loan bankruptcy regulations while monitoring accounts throughout the bankruptcy process.
- Coordinated bankruptcy assignments with outside legal counsel to streamline case management.
- Prepare and file documents on proof of claims, reaffirmations, dismissals, and discharges.
- Processed Chapter 7, 11, 12, and 13 bankruptcy accounts.
Sales/ Collections/Bankruptcy Specialist
CITI BANK
06.2014 - 12.2017
- Inbound and outbound phone communications for consumer credit cards and collections
- Negotiated payment terms with clients, facilitating account settlements and improving cash flow.
- Finalized agreements to settle financial obligations.
- Streamlined charge-off process for bankruptcy accounts, reducing time to resolution.
- Verification of debt research and documentation for both attorneys and customers
- Trained team members on compliance best practices and operational procedures, enhancing team efficiency.
- Creation and implementation of a compliance manual.
- Cross-pitched products based on consumer needs.
- Account research and coding.
Education
Associate of Arts - Liberal Arts
Johnson County Community College
Overland Park, KS01-2020
Skills
- Regulatory compliance
- Bank regulations
- Negotiations
- Payroll
- Time Management
- Microsoft Office
- Workday
- Kronos
- Risk assessment
- Leadership
- Team collaboration
- Written and verbal communication
ADDITIONAL EXPERIENCE
- Kansas City Irish Fest 2012-2024 (finance co-chair, volunteer recruitment and coordinator)
- Kansas City Irish Fest Board of Directors 2024- present
- Kansas City Irish Center volunteer 2012-present
- Volunteer with Habitat for Humanity, Christmas in July, KC Rakes, Synergy Services
Timeline
Customer Advocate
COMMERCE BANK
12.2024 - Current
Supervisor, Consumer Servicing
COMMERCE BANK
11.2021 - 12.2024
Collector Utility
COMMERCE BANK
12.2020 - 11.2021
Assistant Manager of Food and Beverage
Argosy Casino
10.2019 - 09.2020
Bankruptcy Specialist II
COMMERCE BANK
12.2017 - 09.2019
Sales/ Collections/Bankruptcy Specialist
CITI BANK
06.2014 - 12.2017
Associate of Arts - Liberal Arts
Johnson County Community College