Dustie Mejia
Shawnee
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Customer Advocate
COMMERCE BANK
12.2024 - Current
- Advanced knowledge of bank regulations, policies, and procedures
- Ability to work independently and escalate complaints that are high risk or involves regulatory compliance
- Proven ability in delivering both written and verbal communications to senior or executive management as well as bank customers
- Strong attention to detail and managing multiple priorities
- Inquisitive, agile, and strong team player with interpersonal communication skills
- Knowledge with Microsoft Word, Excel, and Outlook
Supervisor, Consumer Servicing
COMMERCE BANK
11.2021 - 12.2024
- Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members
- Provide guidance to employees on departmental projects / issues, coach and develop training plans, lead development
- Manage key performance metrics outlined on individual scorecards
- Coordinate, execute, and document new-hire training plans and training
- Care for month end and various other reporting
- Strong knowledge of debt collections industry and associated regulations
- Strong decision making skills and the ability to effectively communicate and interact with all levels of the company, both verbal and written
Collector Utility
COMMERCE BANK
12.2020 - 11.2021
- Maintain assigned workgroups: Deceased, Repossessions, Private Banking, Extension Requests, and Fraud
- Maintain total loss loans through coordination of primary insurance claims payment, gap insurance payments, and cancelation of ancillary products.
- Resolution on accounts 5-120+ days past due through payment negotiations
- Monitor and follow up on department voicemail and shared Outlook mailbox.
- Aid direct supervisors with escalated calls and training.
- Special projects requiring interdepartmental coordination.
Assistant Manager of Food and Beverage
Argosy Casino
10.2019 - 09.2020
- Ensure that effective orientation and training are maintained for new and existing staff.
- Facilitate ongoing professional development with direct reports.
- Inspect and ensure all safety, sanitation, energy management, and preventive maintenance programs are followed.
- Assure all standard sales and cost control operating procedures are in place and consistently utilized.
- Assist in developing and implementing marketing strategies to promote food and beverage offerings and attract new members and guests.
- Plan staffing and scheduling procedures as needed.
- Inventory management and ordering.
- Maintain quality of service in all food and beverage outlets, including adherence to all federal, state, and local laws pertaining to food and alcoholic service.
- Meet and greet guests, responding to inquiries, requests, and issues promptly, friendly, and efficiently.
- Audit point of sale systems.
Bankruptcy Specialist II
COMMERCE BANK
12.2017 - 09.2019
- Processing of Chapter 7,11, 12, and 13 bankruptcy accounts
- Mitigate reduction of monetary loss and liability for the bank
- Prepare and file documents on proof of claims, reaffirmations, dismissals, and discharges.
- Ensure full compliance with loan bankruptcy regulations and monitor accounts throughout the loan bankruptcy process.
- Coordinate bankruptcy assignments to outside legal counsel when needed.
Sales/ Collections/Bankruptcy Specialist
CITI BANK
06.2014 - 12.2017
- Inbound and outbound phone communications for consumer credit cards and collections
- Team trainer
- Creation and implementation of a compliance manual.
- Cross-pitched products based on consumer needs.
- Account research and coding.
- Accelerate the charge-off process for bankruptcy accounts.
- Verification of debt research and documentation for both attorneys and customers
- Payment negotiations
- Settlements
Education
Associate of Arts - Liberal Arts
Johnson County Community College
01.2020
Skills
- Strategic negotiation skills
- Organizational time strategies
- Effective leadership
- Skilled in Microsoft Office tools
- Workday system expertise
- Experience with Kronos systems
- Mainframe systems management
- Payroll processing
- Conflict resolution skills
- Customer relationship management tools
- Continuous skill development
Timeline
Customer Advocate
COMMERCE BANK
12.2024 - Current
Supervisor, Consumer Servicing
COMMERCE BANK
11.2021 - 12.2024
Collector Utility
COMMERCE BANK
12.2020 - 11.2021
Assistant Manager of Food and Beverage
Argosy Casino
10.2019 - 09.2020
Bankruptcy Specialist II
COMMERCE BANK
12.2017 - 09.2019
Sales/ Collections/Bankruptcy Specialist
CITI BANK
06.2014 - 12.2017
Associate of Arts - Liberal Arts
Johnson County Community College