Madison Francis-Muff
Shawnee
Summary
Results-driven leader with over seven years of experience in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Store Manager
Francescas
01.2025 - Current
- Exceeded sales goals and achieved key business objectives by inspiring staff, promoting target products, and delivering excellent customer service while maintaining strong adherence to standard practices. In 2025: Increased sales by 42%, reduced shrink by 3%, improved units per transaction from 2.23 to 2.36, and increased average transaction value from $39.96 to $49.70.
- Helped develop company used tool "Conversion Calculator"
- Recruited, hired, and trained over 30 team members across multiple locations, while retaining top talent through timely performance evaluations, consistent positive feedback, and recognition of superior performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Francesca's
08.2023 - 01.2025
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Francesca's
06.2022 - 08.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Worked to exceed targets for specific sale goals and KPI's.
Education
BBA -
The University of Kansas
Lawrence, KS05-2026
Associate of Applied Science - Hospitality Management
Johnson County Community College
Overland Park, KS05-2022
Skills
- Personnel development
- Sales analysis
- Payroll management
- Database management
- Recruiting & Onboarding
- Employee Relations & Communication
- Scheduling & Payroll
- HRIS & Applicant Tracking Systems (ATS)
- Microsoft Office & Google Workspace
- Team Leadership & Training
- Conflict Resolution & Problem-Solving
Timeline
Store Manager
Francescas
01.2025 - Current
Assistant Store Manager
Francesca's
08.2023 - 01.2025
Sales Associate
Francesca's
06.2022 - 08.2023
BBA -
The University of Kansas
Associate of Applied Science - Hospitality Management
Johnson County Community College