Dustin Adams
Gloucester,VA
Summary
Dynamic utility operations professional with a strong background in training management and conflict mediation. Demonstrated success in leading cross-functional teams to achieve project goals while optimizing resource allocation and improving operational efficiency.
Overview
15
15
years of professional experience
Work History
Water Distribution Operations Coordinator
Newport News Waterworks
Newport News, VA
01.2024 - Current
- Coordinated operational workflows to enhance efficiency and service delivery.
- Managed scheduling and resource allocation for various projects and initiatives.
- Developed and implemented process improvements to streamline operations.
- Facilitated communication between departments to ensure project alignment and collaboration.
- Trained and mentored staff on best practices in operations management.
- Oversaw compliance with regulatory standards within waterworks operations.
- Led cross-functional teams in the execution of strategic initiatives for service enhancement.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Oversaw day-to-day operations of large teams across several sites.
- Coordinated logistics activities including transportation arrangements, warehousing solutions.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
Crew Supervisor C
Newport News Waterworks
Newport News, VA
03.2018 - 01.2024
- Supervised daily operations to ensure compliance with safety regulations and quality standards.
- Coordinated crew assignments to optimize resource allocation and workflow efficiency.
- Trained new team members on operational procedures and safety protocols.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Conducted performance evaluations, providing constructive feedback to improve employee output.
- Developed training materials to enhance staff knowledge of equipment usage and maintenance.
- Collaborated with management to identify areas for operational improvement and cost reduction.
- Evaluated crew performance regularly against established metrics, providing constructive feedback to enhance individual skillsets.
- Adhered to company safety standards.
- Ensured timely project completion by closely monitoring progress and adjusting resources as needed.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Managed equipment maintenance schedules, reducing downtime due to repairs or malfunctions.
- Established strong relationships with clients through clear communication and proactive problem-solving approaches.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress.
- Contributed to company growth by consistently meeting or exceeding project goals and deadlines.
- Increased crew efficiency by implementing effective scheduling and task delegation.
- Maintained accurate records of crew attendance, hours worked, and task assignments for efficient payroll processing.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Utility Crew Supervisor
Newport News Waterworks
Newport News, VA
01.2017 - 03.2018
- Supervised daily operations, ensuring adherence to safety protocols and regulatory compliance.
- Trained and mentored crew members on equipment usage and maintenance procedures.
- Implemented process improvements, enhancing workflow efficiency and reducing downtime.
- Led team meetings to discuss project updates, challenges, and operational strategies.
- Coordinated with other departments to resolve service issues and optimize resource allocation.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Managed inventory levels, ensuring availability of necessary tools and materials for operations.
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Contributed to company growth by consistently meeting or exceeding project goals and deadlines.
- Promoted a culture of accountability within the team by setting clear expectations and holding individuals responsible for their actions.
- Increased crew efficiency by implementing effective scheduling and task delegation.
- Maintained accurate records of crew attendance, hours worked, and task assignments for efficient payroll processing.
- Resolved issues quickly to maintain productivity goals.
- Fostered a collaborative work environment by effectively resolving conflicts and facilitating open communication among team members.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Sr. Pipelayer
Newport News Waterworks
Newport News, VA
09.2012 - 01.2017
- Installed various types of pipe systems for water distribution networks.
- Collaborated with teams to ensure compliance with safety and quality standards.
- Operated heavy machinery, including excavators and trenchers, for efficient pipeline installation.
- Conducted inspections and maintenance on existing pipelines to identify leaks or damages.
- Trained junior staff on proper installation techniques and safety protocols.
- Coordinated with utility companies to locate underground utilities before excavation work commenced.
- Implemented process improvements that enhanced efficiency in pipeline laying operations.
- Maintained accurate records of materials used and work completed for project tracking purposes.
- Assembled and installed underground pipe, fittings, and valves of various sizes.
- Used hand signals to direct equipment operators and alert to hazards.
- Enhanced workplace safety by consistently following standard operating procedures and wearing appropriate personal protective equipment.
- Demonstrated strong problem-solving abilities by addressing unexpected complications during pipe installation processes.
- Improved project efficiency by accurately measuring, cutting, and joining pipes for various construction projects.
- Reduced project delays by promptly identifying and resolving issues with pipe alignment and connections.
- Maximized team performance by providing mentorship and guidance to less experienced crew members, fostering a culture of learning and growth.
- Contributed to a decrease in on-site accidents through diligent adherence to safety protocols during heavy machinery operation.
- Ensured timely completion of tasks by effectively collaborating with team members and supervisors.
- Enhanced safety protocols on site by meticulously adhering to all federal and state regulations during pipe laying operations.
- Adapted to diverse working conditions, from urban environments to remote locations, ensuring high-quality work regardless of setting.
- Increased team efficiency by training new hires in use of trenching equipment and safety procedures.
Construction Maintenance Worker
Newport News Waterworks
Newport News, VA
07.2011 - 09.2012
- Conducted routine maintenance on water distribution systems to ensure operational efficiency.
- Trained new employees on standard operating procedures and safety protocols.
- Maintained cleanliness and organization of work areas to promote efficient operations.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Operated hand and power tools safely while adhering to safety regulations.
- Collaborated with team members to complete maintenance projects within established timelines.
Skills
- Training management
- Inventory oversight
- Project scheduling
- Logistics coordination
- Conflict mediation
- Risk management
Timeline
Water Distribution Operations Coordinator
Newport News Waterworks
01.2024 - Current
Crew Supervisor C
Newport News Waterworks
03.2018 - 01.2024
Utility Crew Supervisor
Newport News Waterworks
01.2017 - 03.2018
Sr. Pipelayer
Newport News Waterworks
09.2012 - 01.2017
Construction Maintenance Worker
Newport News Waterworks
07.2011 - 09.2012