Insightful Information Technology Manager with 11 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 7 year record of building positive relationships with internal and external stakeholders. Tireless Network Operations Manager ready to provide 24-hour oversight of NOC integrity and security. Knowledgeable in all new and emerging tools to harden and optimize network infrastructure. Committed to offering dependable operational integrity and exceptional uptime figures.
IT Department Director for Managed Network Services as a direct supervisor for 32 IT Technicians. Certified Partner with CoreDial (VoIP), Microsoft, VMware, Ubiquiti, Dell, FortiGate, and SonicWALL., Installed, maintained, and supported Microsoft software to include Exchange 2007/2013/2016/365, Microsoft Server 2008r2/2012/2016/2019/2022, Active Directory Services, SharePoint 2010/2013/Online, and Microsoft Navision Dynamics (ERP). Project management for related vendors to conduct source coding on all past and present projects. Certified support engineer for Sentinel One, SonicWALL, CoreDial (VoIP), Microsoft Cloud Solutions (Office 365), and VMWare, Cisco Certified Network Administrator (CCNA). Increased Departmental Revenue 200% for 6 years in a row. Created processes that made the department to be profitable with 90 days of hire date. Managed over 7000 devices and 400 companies that outsourced IT Services. Assist Chief Information Officer for managed companies while employed at Secured IT Professionals.