Dustin Burnaman
Broussard,LA
Summary
Adept at installation and repair, I leveraged my troubleshooting skills and attention to detail at Cad Control Systems to enhance equipment performance and customer satisfaction. My proactive approach to preventive maintenance and customer service significantly reduced downtime, demonstrating my ability to deliver results efficiently and effectively.
Overview
11
11
years of professional experience
Work History
Service Technician
Cad Control Systems
Broussard, LA
05.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Assistant Operator
Halliburton Energy Services
New Iberia, LA
04.2022 - 05.2023
- Developed strong problem-solving abilities by resolving technical issues that arose during machine operation swiftly and effectively.
- Contributed to the reduction of downtime, performing preventive maintenance and troubleshooting equipment issues.
- Inspected and packaged finished products to consistently meet quality specifications and inspection criteria.
- Collaborated with team members to streamline workflows, resulting in increased productivity and reduced waste.
- Ensured compliance with company policies and regulatory requirements through diligent adherence to established procedures.
- Advised lead operator of equipment malfunction, quality issues or other abnormal conditions to expedite repairs and avoid safety hazards.
- Set-up operational activities by obtaining materials for impending job, checking against production order for accuracy and assembling required elements.
Pest Control Technician
Orkin Pest Control
Lafayette, LA
06.2020 - 05.2022
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Inspected commercial and residential buildings and structures for pest issues.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Complied with safety guidelines and regulations with during pest control processes.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Inspected equipment for proper functionality to effectively facilitate application.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
Shop Hand
Supreme Energy Inc
New Iberia, LA
01.2021 - 04.2022
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
- Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
- Used hand trucks and forklifts to load, unload, and transport items.
- Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
- Maintained compliance with all safety procedures when operating [Type] equipment and [Type] tools.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Assisted in training new employees, instilling company values and best practices from day one.
- Regularly reviewed safety protocols within the facility, proactively suggesting updates as needed to maintain compliance with regulatory guidelines.
Pest Control Technician
Daves Pest Control
Broussard, LA
05.2021 - 01.2022
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Inspected commercial and residential buildings and structures for pest issues.
Electrical Mechanical Tech
Baker Hughes Inc
Broussard, LA
02.2019 - 04.2020
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Presented findings from technology research at monthly meetings, influencing future projects'' direction.
- Participated in ongoing professional development opportunities to expand technical knowledge base.
- Contributed to the development of innovative tech solutions within tight deadlines, meeting client needs.
- Enhanced user experience by addressing and resolving technical issues promptly.
- Facilitated brainstorming sessions for creative problem-solving, leading to successful project outcomes.
- Streamlined communication between team members, fostering a collaborative environment for project success.
- Mentored new Teen Tech Members, providing guidance on program goals and expectations.
- Assisted with website design and maintenance, ensuring content was up-to-date and userfriendly.
Tool Technician
Halliburton Energy Services
Broussard, LA
05.2013 - 03.2017
- Displayed exceptional attention to detail when inspecting tools before dispatch, ensuring no discrepancies or defects went unnoticed.
- Streamlined processes within the department by implementing a standardized system for tracking tool usage, maintenance, and availability.
- Provided consistent high-quality service to customers by ensuring all tools met established performance standards prior to use.
- Promoted safe work practices within the workplace by consistently adhering to company guidelines and industry best practices when handling tools.
- Collaborated with engineering teams to develop custom tools for specialized applications, improving overall project efficiency.
- Efficiently managed resources within the department through diligent monitoring of budgetary constraints while still maintaining high levels of service delivery.
- Assisted in reducing downtime by promptly addressing tool malfunctions and troubleshooting issues.
- Increased productivity with efficient organization of tool inventory and maintenance schedules.
- Contributed to cost savings by recommending more efficient tools and equipment for specific tasks.
- Enhanced safety protocols by identifying potential hazards and implementing corrective actions.
Education
GED -
Florida Youth Challenge Program
Carville, LA03.2009
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Hand tool knowledge
Timeline
Service Technician
Cad Control Systems
05.2023 - Current
Assistant Operator
Halliburton Energy Services
04.2022 - 05.2023
Pest Control Technician
Daves Pest Control
05.2021 - 01.2022
Shop Hand
Supreme Energy Inc
01.2021 - 04.2022
Pest Control Technician
Orkin Pest Control
06.2020 - 05.2022
Electrical Mechanical Tech
Baker Hughes Inc
02.2019 - 04.2020
Tool Technician
Halliburton Energy Services
05.2013 - 03.2017
GED -
Florida Youth Challenge Program