Dustin Carpenter
Pegram,Tennessee
Summary
Dynamic sales and management professional with a proven track record at Winsupply of Hendersonville, adept in operations management and client relations. Excelled in increasing customer base through strategic outside sales techniques, boosting closing rates to 52%, and leading teams to achieve top regional performance. Skilled in CRM systems and fostering client retention, demonstrating a quick learning ability and a passion for exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Outside Sales
Winsupply of Hendersonville
Hendersonville , TN
08.2024 - Current
- Developed and implemented outside sales strategies to increase customer base.
- Collaborated with internal teams on special projects that required outside sales support.
- Regained multiple customers who had left to pricing and delivery issues by implementing clear lines of communication and weekly face to face meetings
- Developed and maintained relationships with key customers to increase sales.
- Maintained accurate records of all contacts made during sales calls or visits.
- Maintained accurate records of all transactions including sales figures, profit margins, royalty payments.
Showroom Manager
Winsupply of Franklin
Franklin , TN
02.2018 - 05.2024
- Trained new employees on proper use of POS systems, product knowledge, and customer service techniques.
- Managed showroom budgeting and forecasting activities for optimal financial performance.
- Maintained customer database and tracked sales trends.
- Developed store merchandising strategies to optimize product visibility and increase sales.
- Planned promotional events to attract new customers and boost revenue growth.
- Monitored competitor activities in order to stay ahead of industry trends.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
Image Consultant
Hair Club
Brentwood, TN
12.2015 - 12.2017
- Increased closing rate from 30% to 52%
- Top Consultant in my region every month
- Initiated coaching sessions for struggling consultants
- Closing percentage 52%, company standard is 45%
- Ensured new clients received all benefits purchased, and monitored all services
Client Relationship Manager
Hair Club
Brentwood, TN
01.2012 - 12.2015
- Successfully led key projects which resulted in increased recurring revenue
- Reduced client Retention to less than 13%
- Increased revenue stream from 2 million dollars to 2.5 million dollars
- Created team building events and competitions
- Recorded individual team goals to show growth in their careers
- Won the President's Club Award in 2012 and 2013 for outstanding sales and client retention
- Resolved all client issues in a timely and effective manner
Stylist Supervisor
Hair Club
Brentwood, TN
01.2011 - 01.2012
- Monitored multiple databases to keep track of all company inventory
- Planned and Executed all training for new stylist
- Created new techniques to ensure client satisfaction
- Proposed and implemented new technology for our hair clients
- Managed a team of 12 stylist
Stylist
Hair Club
Brentwood, TN
11.2010 - 01.2011
- Worked closely with all clients to ensure complete satisfaction
- Prepared all retail and hair for inventory
- Leading stylists in all sales categories
- Lowest cancel percentage in among the stylist
- Established a clientele within weeks
Lead Stylist
CG Salon and Spa
Brentwood, TN
06.2008 - 11.2010
- Recommended home care hair regimens and treatments
- Briefed employees about the salon's success and announced monthly sales goals
- Educated guests on proper hair care
- Promoted and sold salon services and products
- Conducted weekly salon inventory
Education
Cosmetology -
Volunteer Beauty Academy
Madison, TN12.2007
High School Diploma - General
Hendersonville High School
Hendersonville, TN12.2004
Skills
- Client-focused
- Operations management
- Reports generation and analysis
- CRM systems
- Multi-Task management
- Quick learner
- Client Relations
- Client Retention and Assessment
- Project management
- Sales projections and trends
Activities
- President's Club Award 2013
- President's Club Award 2012
Timeline
Outside Sales
Winsupply of Hendersonville
08.2024 - Current
Showroom Manager
Winsupply of Franklin
02.2018 - 05.2024
Image Consultant
Hair Club
12.2015 - 12.2017
Client Relationship Manager
Hair Club
01.2012 - 12.2015
Stylist Supervisor
Hair Club
01.2011 - 01.2012
Stylist
Hair Club
11.2010 - 01.2011
Lead Stylist
CG Salon and Spa
06.2008 - 11.2010
Cosmetology -
Volunteer Beauty Academy
High School Diploma - General
Hendersonville High School
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