DUSTIN CONNER
Abilene,Texas
Summary
BBA Economics graduate with experience in customer service, project management, inventory management, sales experience, personnel training presenting and presentation creation. A quick learner, good communicator, willing to take on a challenge, and I am an enthusiastic person who handles group work well.
Overview
6
6
years of professional experience
Work History
Customer Advocate II
HCSC-Abilene, Texas
10.2018 - Current
- Took phone calls, live chats, worked secured messages with members, as well as assisted with training new hire classes as a Learning Coach, assisting with accumulation reports, traveled for enrollment fairs, call sharing for HAS Walgreens, as well as assisting with working enrollment forms
- Worked on ICHIP membership (Illinois Comprehensive Insurance Plan)
- Moved to the Member Assist Team ERS in May 2022 and specializing in dealing with complex member issues as well as dealing with Agency representatives, State of Texas government officials, ERS Management, ERS exceptions and escalations, working with Benefit Specialists, Development Specialists and CAS directly to ensure complex issues are resolved as quickly as possible.
Customer Advocate I
HCSC-Abilene, Texas
10.2017 - 10.2018
- Assisted customers with health care related inquiries as well as reprocessed claims.
Education
BBA - Economics
Hardin-Simmons University
Abilene, TexasSkills
- Excellent Learner, great communication skills, proficient with Dashboard, ACE Salesforce, Microsoft Office including Excel, Word, and PowerPoint, works well in group work, training experience, and well-developed sales skills Multi-departmental knowledge, Manual calculation knowledge, creating presentations and reports (department and expense), Conflict Resolution, Data Entry, Inventory Control, Complaint Handling
Community Service
- Joined the Emergency Response Team at my office
- Community service at Meal on Wheels in Abilene Texas
- Hardin-Simmons University
- A homeless shelter in the DFW area
- The National Center for Children’s Illustrated Literature
Timeline
Customer Advocate II
HCSC-Abilene, Texas
10.2018 - Current
Customer Advocate I
HCSC-Abilene, Texas
10.2017 - 10.2018
BBA - Economics
Hardin-Simmons University