Dustin Craig
Knoxville,TN
Summary
Experienced Commercial Insurance Professional with 10+ years in high-value claims, specializing in motor truck cargo, contingent cargo liability, and property lines. Proven track record of building industry relationships, leading teams, and delivering innovative solutions. Extensive knowledge of market trends and compliance. Seeking sales role in insurance/transportation sector to utilize competitive drive, work ethic, and commitment to ongoing growth and development.
Overview
12
12
years of professional experience
Work History
Senior Claims Specialist, Property & Inland Marine
Great American Insurance Group
01.2019 - Current
- Manage complex, high-value motor truck and contingent cargo claims for national accounts, including litigation and court representation.
- Lead strategic claim reviews and mentor associates on technical resolution and customer service best practices.
- Collaborate across legal, underwriting, and product teams to identify emerging risks and shape policy language and service offerings.
- Have assisted profitability in being an annual leader in liability negotiations, settlement negations, as well as salvage returns among the Motor Truck Cargo team.
Senior Claim Representative, Financial Institution Services
Great American Insurance Group
01.2016 - 01.2019
- Oversaw property claims involving financial institutions, public adjusters, and attorneys, coordinating with engineers and consultants for investigative support.
- Utilized Symbility and Xactimate to construct detailed estimates; conducted forensic reviews to ensure accurate and defensible payouts.
Claim Representative, FIS
Great American Insurance Group
01.2014 - 01.2016
- Evaluated coverage, reviewed documentation (appraisals, inspections, cause and origin reports), and negotiated settlements for complex claims in high-pressure environments.
Inside Property Adjuster II
American Modern Insurance Group
01.2014 - 01.2016
- Handled end-to-end property claims and negotiated settlements under tight deadlines, prioritizing customer experience and policy compliance.
Branch Service Assistant / Teller
Home Federal Bank
01.2013 - 01.2014
- Delivered customer banking solutions and served as branch liaison; provided support across multiple regional locations.
Education
B.S. - Kinesiology, Minor in Business
Lincoln Memorial University
Harrogate, TN05.2013
Skills
- National Freight Forwarder, Broker & Carrier Relationship Management
- Motor Truck Cargo and Contingent Cargo Expertise
- Strategic Claims Oversight
- Litigation Experience
- Mentoring
- Supervisory Leadership
- Cross-Functional Collaboration
Certifications And Designations
- AIC-M
- SCLA
- AINS
- PTC 1–3
- CRIS
- TRIP
- MRIS
- MLIS
- ERIS
- AFIS
Awards
- Awarded full basketball scholarship to Lincoln Memorial University, earning four varsity letters
- Recognized for academic achievements: LMU Academic Dean’s List for 3 terms and South Atlantic Conference Honor Roll for 2 years
- Awarded the B. Frank Turner Community Award in 2012 which recognizes LMU’s male athlete with the most complete combination of athletic, academic, and community accomplishments
Education And Licensing
- Lincoln Memorial University, B.S. in Kinesiology, Minor in Business
- Texas P&C Adjuster License, Active Since 2014
Timeline
Senior Claims Specialist, Property & Inland Marine
Great American Insurance Group
01.2019 - Current
Senior Claim Representative, Financial Institution Services
Great American Insurance Group
01.2016 - 01.2019
Claim Representative, FIS
Great American Insurance Group
01.2014 - 01.2016
Inside Property Adjuster II
American Modern Insurance Group
01.2014 - 01.2016
Branch Service Assistant / Teller
Home Federal Bank
01.2013 - 01.2014
B.S. - Kinesiology, Minor in Business
Lincoln Memorial University
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