Dustin Crain
League City,TX
Summary
Energetic IT Relationship Manager proficient at facilitating communication between departments and increasing the quality of service to customers at all levels. Eager to apply extensive experience in Dashboarding, KPI Building, and CNC Machine experience to a dynamic new position.
Overview
20
20
years of professional experience
Work History
IT Relationship Manager
E.J. Reynolds Company
Alvin, TX
07.2002 - Current
- Interviewed, hired, trained and mentored 80 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Established cost-saving measures and alleviated compliance risk through software license audits.
- Researched and recommended innovative and automated approaches to routine tasks.
- Created storage allocation for new build and existing Windows servers and clusters.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
Education
Bachelor of Science - Business Management
Texas State University
San Marcos, TX07.2006
Associate of Applied Science - Computer Information Systems
Alvin Community College
Alvin, TX05.2004
Skills
- Business Management and Development
- Client Relationship Management
- Distribution Logistics
- Prioritizing and Planning
- Cost Data Analysis
- ROI Analysis
- KPI Measurables
- ERP Systems
- Order Management Systems
- Logistics
- Excellent Communication
- Software Improvements and Implementation
- Sales,Support
- Problem Anticipation and Resolution
- Customer Education and Consulting
- Business Relationship Management
- New Business Acquisition Axiom, SpaceX, Northrop Grumman
Timeline
IT Relationship Manager
E.J. Reynolds Company
07.2002 - Current
Bachelor of Science - Business Management
Texas State University
Associate of Applied Science - Computer Information Systems
Alvin Community College
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