Dustin Crowley
North Wilkesboro,NC
Summary
Accomplished professional with expertise in collaborating across cross-functional teams. Proven background in Supply Chain, Business Operations, and Analytics that focuses on operational optimization. Experience in customer facing roles with proven service and communication skills. Successful training and developing associates in both corporate and field related roles. Adept at building strong relationships with management, personnel, and clients. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Site Manager, Harper House
Historical Association Of Catawba County
04.2024 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Tax Professional
H&R Block
12.2023 - 04.2024
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Reduced audit risks by maintaining thorough documentation and ensuring compliance with IRS regulations.
Inventory and Operations Analyst
Freeosk
01.2022 - 10.2023
- Oversee kiosk platform operations for Sam's Club retailer, focusing on operational execution, process improvement, and network analysis.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Created custom reports and visualizations to support decision-making processes.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
Inventory Replenishment Senior Specialist
Lowe's Home Improvement
11.2017 - 10.2021
- Purchased inventory for Grills and Patio subdivisions and replenishing stores in a timely manner.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Optimized resource allocation through careful analysis and data-driven decision-making, maximizing departmental efficiency.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Spearheaded cross-functional collaboration initiatives to foster innovation and drive business growth.
- Assisted in developing an employee resource group focused on supporting LGBTQ employees, boosting morale, and creating a sense of belonging within the company culture.
Services Pro
Lowes Home Improvement
05.2018 - 06.2019
- Assisted base agents with process questions and functioned as primary fraud prevention for online and phone sales.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered ongoing refresher courses to maintain employee proficiency in product knowledge and customer service skills.
- Partnered with quality assurance teams to align training content with industry best practices and compliance standards.
Customer Care Agent
Wilkesboro
11.2017 - 05.2018
- Processed inbound calls to assist customers with online orders, store orders, and handle complaints and compliments.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Reduced response times by implementing effective organizational strategies in managing inquiries.
- Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support.
Computer and Digital Imaging Supervisor
Best Buy
02.2014 - 10.2017
- Oversaw 12-18 direct reports.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
M.D. - Education (Secondary Education, History)
Grand Canyon University
Phoenix, AZBachelor of Arts - Theology
Belmont Abbey College
Belmont, NCSkills
- Relationship Management
- Communication
- Facilitation and Training
- Leadership Development
- Project Planning
- Time Management
- Business Analysis
- Business Operations
- Process Efficiency
- Supply Chain
- Inventory Management
- Budget Analysis
- Advanced Excel
- JDA/Blue Yonder
- Training and Facilitation
- Tableau
- SQL
- Team Leadership
Timeline
Site Manager, Harper House
Historical Association Of Catawba County
04.2024 - Current
Tax Professional
H&R Block
12.2023 - 04.2024
Inventory and Operations Analyst
Freeosk
01.2022 - 10.2023
Services Pro
Lowes Home Improvement
05.2018 - 06.2019
Inventory Replenishment Senior Specialist
Lowe's Home Improvement
11.2017 - 10.2021
Customer Care Agent
Wilkesboro
11.2017 - 05.2018
Computer and Digital Imaging Supervisor
Best Buy
02.2014 - 10.2017
M.D. - Education (Secondary Education, History)
Grand Canyon University
Bachelor of Arts - Theology
Belmont Abbey College
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