Dustin DeSantos
Indio,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in several different industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Accounting Bookkeeper
Salty Books
08.2022 - 07.2024
- Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
- Posted daily receipts and payments in accordance with corporate protocols.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained and processed invoices, deposits, and money logs.
- Matched purchase orders with invoices and recorded necessary information.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reviewed and processed client electronic payments and check deposits.
- Simplified tax filing process by organizing relevant documents and liaising with tax professionals throughout the year.
- Assisted in the preparation of monthly financial reports, highlighting key performance indicators for management review.
- Reduced errors in financial reporting through meticulous attention to detail and thorough data analysis.
Line Cook
Applebees
02.2022 - 07.2022
- High attention to detail
- Ability to stay calm in high stress situations
- High-volume, fast-paced work ethic
Produce Picker
El Super Market Distribution Center
09.2020 - 01.2021
- Used hand trucks and pallet jacks safely and efficiently
- Fulfilled orders quickly to accomplish challenging daily objectives
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
Librarian
State of Colorado
01.2018 - 08.2020
- Answered patrons' questions at circulation desk
- Cleaned and repaired damaged books and library resource materials
- Researched questions and concerns from customers
- Reshelved books to maintain neat and tidy reading area
- Organized library equipment and collections
Server Shift Leader
Black Bear Diner Restaurant
06.2016 - 09.2017
- Trained and acclimated new servers to restaurant's culture and operations
- Maintained thorough knowledge of menu to describe dining options
- Created positive guest experience by listening to guest needs and recommending options to meet requests
- Supervised serving staff to drive high level of hospitality and food excellence
- Assisted with performance reviews to identify areas of improvement
- Collaborated with host, bus person and cook to serve up food and beverage options
- Provided exceptional service to high volume of daily customers
Sales Associate
Groove DirecTV
01.2016 - 05.2016
- Negotiated and closed deals with minimal oversight
- Processed orders through company system and coordinated product deliveries
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained relationships with peers and upper management to drive team success
Sales Associate/Floor Manager/Internet Sales Manager
Larry H. Miller Used Car Supermarket
07.2010 - 12.2015
- Partnered with marketing team to align sales strategy with brand messaging across communication channels
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Created and finalized quotes to complete deals between company, vendors and customers
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Maintained professional network of potential clients and business opportunities
Education
Some College (No Degree) - HVAC Technician
Ashworth College
Norcross, GAHigh School Diploma -
North Summit High School
Coalville, UT05.2002
Skills
- Heavy lifting
- Mentoring and training
- Skilled in Motorized Pallet Jack
- B2B sales and customer service
- Outgoing personality
- Sales expertise
- Excellent communication skills
- Team player mentality
- Negotiation Tactics
- Customer- and service-oriented
Timeline
Accounting Bookkeeper
Salty Books
08.2022 - 07.2024
Line Cook
Applebees
02.2022 - 07.2022
Produce Picker
El Super Market Distribution Center
09.2020 - 01.2021
Librarian
State of Colorado
01.2018 - 08.2020
Server Shift Leader
Black Bear Diner Restaurant
06.2016 - 09.2017
Sales Associate
Groove DirecTV
01.2016 - 05.2016
Sales Associate/Floor Manager/Internet Sales Manager
Larry H. Miller Used Car Supermarket
07.2010 - 12.2015
Some College (No Degree) - HVAC Technician
Ashworth College
High School Diploma -
North Summit High School
Similar Profiles
Patrick MullinsPatrick Mullins
Owner at Mullins Books (Formerly Owl Eyes Books)Owner at Mullins Books (Formerly Owl Eyes Books)
Brooke BuerBrooke Buer
Restaurant Hostess at Jules Salty Grub and Island PubRestaurant Hostess at Jules Salty Grub and Island Pub
Julia VillavecesJulia Villaveces
Social Media Manager at Salty Stitch and Kismet SRQSocial Media Manager at Salty Stitch and Kismet SRQ
Renne GuillenRenne Guillen
Construction Supervisor at Michael Cagle ConstructionConstruction Supervisor at Michael Cagle Construction
Evelyn VillanuevaEvelyn Villanueva
Guest Experience Expert at Marriott International, Inc.Guest Experience Expert at Marriott International, Inc.