Dustin Dickmeyer
Mount Pleasant
Summary
Proven leader and adept problem-solver, I significantly enhanced team cohesion and operational efficiency at Domino's Pizza. My expertise in cash handling and fostering a customer service focus, coupled with a positive attitude and team motivation, drove substantial improvements in workplace culture and performance. Skilled in both technical support and management, I excel in dynamic, demanding environments.
Overview
14
14
years of professional experience
Work History
Shift Leader
Dominos Pizza Inc.
08.2023 - Current
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Technical Support Representative
Concentrix
09.2022 - 08.2023
- Implemented automated solutions, increasing efficiency for recurring technical problems.
- Authored user guides, reducing support call volume and increasing user independence.
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes.
- Utilized diagnostic tools to resolve network issues, improving overall system performance.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Technical Support Representative
Vivint
02.2022 - 09.2022
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes.
- Authored user guides, reducing support call volume and increasing user independence.
- Utilized diagnostic tools to resolve network issues, improving overall system performance.
- Compiled detailed reports, facilitating root cause analysis for recurring problems.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
General Manager
Domino's Pizza
01.2020 - 03.2022
- Streamlined operational processes by implementing best practices.
- Fostered a culture of accountability for improved team cohesion and morale.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Class A Machine Operator
Trinity Rail
10.2010 - 11.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Education
High School Diploma -
Pittsburg High School
Pittsburg, TX05-2007
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Creative problem solving
Timeline
Shift Leader
Dominos Pizza Inc.
08.2023 - Current
Technical Support Representative
Concentrix
09.2022 - 08.2023
Technical Support Representative
Vivint
02.2022 - 09.2022
General Manager
Domino's Pizza
01.2020 - 03.2022
Class A Machine Operator
Trinity Rail
10.2010 - 11.2019
High School Diploma -
Pittsburg High School
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