Summary
Overview
Work History
Education
Skills
Timeline
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Dustin Diebold

Dresden,TN

Summary

At Tennessee Tractor LLC, a skilled Service Technician excelled in diagnostics and customer service, enhancing machine performance and client satisfaction. Mastered installation, repair, and preventive maintenance, while mentoring juniors, showcasing leadership and technical capability. Achievements include significant service efficiency improvements, driven by an analytical approach and a commitment to continuous learning. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

8
8
years of professional experience

Work History

Service Technician

Tennessee Tractor LLC
05.2016 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

Education

Associate of Applied Science - Agriculture Equipment Technology

Arkansas State University
Beebe, AR
05.2018

High School Diploma -

Dresden High School
Dresden, TN
05.2016

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Customer Service
  • Work with Minimal Supervision
  • Analytical Thinking
  • Diagnostics expertise
  • Operating Test Equipment

Timeline

Service Technician

Tennessee Tractor LLC
05.2016 - Current

Associate of Applied Science - Agriculture Equipment Technology

Arkansas State University

High School Diploma -

Dresden High School
Dustin Diebold