Dustin Eddins

Work closely with customers to;

• Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
• Identify opportunities for our customers to get greater value from the Tanium platform
• Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Identify and rapidly assign tier 3 support cases to Technical Account Managers
• Conduct daily health-checks on assigned accounts o Work with Technical Account Managers on strategic customer activities
• Contribute to and track activity, after action, root cause and daily status reports
• Document best practices and Play Book entries
• Work closely with CSMs on improving Tanium operational status within key accounts
• Provide technical direction to customer IT support staff

• Delivering technical instruction relevant to the basic and advanced operation of the Tanium Platform and associated Modules
• Increase operational efficiency through the technical enablement of customers

• Windows Operating Systems engineer for the Acxiom Endpoint Security team managing multiple endpoint security systems.
• Created manuals and taught training sessions to educate co-workers on new systems.
• Performed root cause analysis to provide resolutions for production issues.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Verified compliance with applicable performance metrics and compatibility expectations.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Optimized networked software and operating systems by applying updates and patches.
• Completed software updates and assessed security patches for optimized computer use.
• Implemented networking and server changes to meet client budgets and needs.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability on over 50k endpoints.
• Managed and administered Vocera Wireless communication system of over 5000 devices used for hospital and emergency communication as well as staff safety.
• Drove continuous improvement of IT governance processes.
• Worked with users to determine areas of technology in need of improved usability.
• Provisioned new software and hardware for use, following established security policies.
• Completed reports detailing network and systems performance and downtime issues.
• Developed and documented network policies, procedures and standards.
• Planned and implemented upgrades to system hardware and software.
• Evaluated software products to determine compatibility with existing systems.