Dustin Ewell
Withee
Summary
Accomplished leader skilled in problem resolution and operational efficiency. Known for improving service quality through data analysis and team mentoring, ready to leverage expertise to optimize business outcomes and enhance client relationships.
Overview
9
9
years of professional experience
Work History
General Manager
McDonald's
Stanley, WI
07.2025 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Implemented training programs to enhance staff performance and service quality.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Coordinated scheduling to optimize labor costs while maintaining service levels.
- Analyzed sales data to inform strategic decisions and drive revenue growth.
- Mentored team leaders, fostering leadership skills and promoting career advancement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Department Manager
McDonald's
Wausau, WI
11.2024 - 07.2025
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented streamlined workflows to enhance efficiency and reduce wait times during peak hours.
- Coordinated inventory management processes, ensuring optimal stock levels and minimizing waste.
- Led performance evaluations, providing constructive feedback to improve team productivity and morale.
- Analyzed customer feedback to identify areas for service improvement and implemented action plans.
- Managed cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Security Officer
Professional Security Consultants
Grand Chute, WI
10.2022 - 01.2024
- Prepared detailed incident reports for management review and follow-up actions.
- Trained new staff on safety protocols and emergency response procedures.
- Implemented improved surveillance techniques to enhance monitoring efficiency.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Officer
Securitas Security Services
New London, WI
06.2021 - 04.2022
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify security risks and address potential issues.
- Collaborated with law enforcement during incidents requiring their intervention.
- Managed access control systems to regulate entry and enhance facility security.
- Responded promptly to alarms, ensuring swift resolution of disturbances or emergencies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Crew Member
McDonalds
Wisconsin Rapids, WI
02.2018 - 05.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, processing transactions efficiently and handling cash responsibly.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Followed food safety guidelines to prepare and serve high-quality menu items consistently.
- Assisted in training new crew members on operational procedures and customer service standards.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations throughout shifts.
- Engaged with customers to resolve issues promptly, enhancing overall dining experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Hardlines Team Member
Shopko
Wisconsin Rapids, WI
08.2017 - 02.2018
- Assisted customers in locating products, ensuring a positive shopping experience.
- Maintained merchandise displays to enhance product visibility and appeal.
- Operated cash register efficiently, handling transactions and balancing cash drawers.
- Stocked shelves promptly, adhering to inventory management procedures.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Lincoln High School
Wisconsin Rapids, WI05-2019
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Relationship building
- Staff training/development
- Administrative skills
- P&L management
- Labor cost controls
- Security guard license
- Incident reporting
- Report writing
- Superior customer service
- Emergency response
- Conflict de-escalation
- Conflict resolution techniques
- Security equipment operation
- Emergency management
- Theft prevention training
- Dispatch
- Investigation documentation
- Defensive tactics training
- Asset protection
- First aid and CPR certified
- Alarm monitoring
- Screening wands
- Self-defense
Timeline
General Manager
McDonald's
07.2025 - Current
Department Manager
McDonald's
11.2024 - 07.2025
Security Officer
Professional Security Consultants
10.2022 - 01.2024
Security Officer
Securitas Security Services
06.2021 - 04.2022
Crew Member
McDonalds
02.2018 - 05.2019
Hardlines Team Member
Shopko
08.2017 - 02.2018
High School Diploma -
Lincoln High School