Dustin Franklin
Pittsburg,KS
Summary
Accomplished Senior Vaccine Specialist with a proven track record at GlaxoSmithKline Vaccines, enhancing customer satisfaction and driving business growth through expert problem-solving and quality assurance. Skilled in customer relations and management collaboration, consistently exceeded sales targets at American HomePatient by forging strong client relationships and leveraging documentation management skills. Proven tack record with performing in the top 20%.
Overview
22
22
years of professional experience
Work History
Senior Vaccine Specialist
GlaxoSmithKline Vaccines
04.2004 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Monitored industry trends to adapt strategies accordingly.
Account Executive
American HomePatient
04.2002 - 04.2004
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Education
Bachelor of Science - Respiratory Therapy
University of Kansas Medical Center
Kansas City, MO05.1997
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Accomplishments
Attained Top 20% Achievement Payout 2023
Attained Top 20% Achievement Payout 2021
Timeline
Senior Vaccine Specialist
GlaxoSmithKline Vaccines
04.2004 - Current
Account Executive
American HomePatient
04.2002 - 04.2004
Bachelor of Science - Respiratory Therapy
University of Kansas Medical Center
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