Dustin Gangl
Kingman
Summary
Seasoned professional with a proven track record at Bismarck Motor Company, excelling in customer service and inventory management. Leveraged problem-solving skills and team collaboration to enhance operational efficiency and employee training. Demonstrated ability to foster positive relationships and streamline processes, significantly contributing to workplace productivity and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Experience Specialist
Allo Communications
08.2024 - Current
- Enhanced customer satisfaction by addressing and resolving service-related inquiries promptly and effectively.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed comprehensive knowledge of company products and services, becoming a trusted resource for both colleagues and customers alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Organized and detail-oriented with a strong work ethic.
Parts Advisor
Bismarck Motor Company
04.2019 - Current
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
Assistant Manager
Sam's Club
09.2013 - 04.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Plumbing Sales Specialist
Lowes Home Improvment
01.2012 - 09.2013
- Assisted in inventory management, maintaining optimal stock levels for popular plumbing products.
- Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
- Collaborated with team members to develop innovative strategies for boosting overall sales performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled difficult customer inquiries with professionalism and tact, successfully resolving issues while maintaining positive relationships.
Inventory Control Specialist
Walmart
07.2008 - 01.2012
- Used equipment like forklifts and pallet jacks to move inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
Education
Diploma - General Studies
Mandan High School
Mandan, ND05.2000
Skills
- 20 years of Customer Service
- Problem-solving skills
- Teamwork and collaboration
- Time management
- Adaptability and flexibility
- Reliable and punctual
- Goal-oriented mindset
- Attention to detail
- Strong communication and interpersonal skills
- Honest and dependable
Timeline
Customer Service Experience Specialist
Allo Communications
08.2024 - Current
Parts Advisor
Bismarck Motor Company
04.2019 - Current
Assistant Manager
Sam's Club
09.2013 - 04.2019
Plumbing Sales Specialist
Lowes Home Improvment
01.2012 - 09.2013
Inventory Control Specialist
Walmart
07.2008 - 01.2012
Diploma - General Studies
Mandan High School
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