Dustin Gordon
Middletown,DE
Summary
Self-driven and dedicated Facility Manager with 18 years of experience managing shipping and receiving departments in warehouse and distribution center environments. Exceptional management, planning, and organizational skills with detailed focus on improving metrics and KPI’s. Excellent interpersonal communication skills. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives while building a strong workforce.
Overview
19
19
years of professional experience
Work History
Vault Facility Manager
Collectors Universe
06.2022 - 11.2023
- Responsible for execution of all operations supporting a new start-up venture.
- Planned and established a vault facility with the capacity to store one billion dollars worth of assets.
- Implemented, tracked, managed, and evolved standard operating procedures (SOPs) for new processes
- Partnered with internal stakeholders on continuous improvement / kaizen for all SOPs.
- Served as the operations liaison for cross-functional stakeholders (product / engineering, CX, business development, finance, marketing, etc.)
- P&L responsibility for variable costs of operational activities
- Owned quality of service, customer experience, and employee engagement KPIs.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised a highly specialized staff of 25 in day-to-day activities.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained inventory and ordered supplies to keep facility resources readily available.
Operations Manager
Daimler Trucks North America
04.2012 - 06.2022
- Lead daily activities of 80 person team, including 4 supervisors across both receiving and shipping departments.
- Supported and facilitated safe and ethical work environment and working culture.
- Promoted and facilitated a focus on quality, while providing the highest level of customer satisfaction.
- Motivated, coached, developed, and trained team members to higher levels of performance.
- Tracked and monitored shift, team, and individual employee performance.
- Oversaw manpower and workload planning.
- Used Lean principles to promote and develop a Continuous Improvement culture within the PDC.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Supervisor
Linens of the Week
04.2011 - 01.2012
- Oversaw the operation of the unloading, loading, and sorting areas within the warehouse
- Responsible for supervising employees to ensure compliance to work standards and high task performance.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Monitored daily results
- Supervised a 30-person workforce.
Operations Supervisor
United Parcel Services (UPS)
02.2006 - 04.2011
- Oversaw the operation of the air belt, which handles the next day, second day air services, and international air services
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Responsible for supervising employees to ensure they are performing their duties to the UPS standards.
- Fork lift certified
- Ensured all certifications for my area and employees were current.
- Monitor and review daily results.
Hazardous Material Auditor
United Parcel Services
12.2004 - 04.2011
- Audit packages that contain hazardous material, to assure it is in compliance with the Department of Transportation and UPS’ standards
- Handled emergency spills and environmental cleanup requests with organized approach.
- Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
- Maintained inspection-ready manifest documentation for review by supervisor.
Education
Some College (No Degree) - Construction Management / Architecture And Design
Delaware Technical And Community College
Newark, DECompletion of Level One Lean Certification -
Delaware Valley Industrial Resource Center
Philadelphia, PA12.2018
Completion of Level One Lean introductory course Completion of Level Two Lean Principles and concepts -
Lean Business Solutions
Swedesboro, NJ02.2018
Skills
- Operations Oversight
- Performance Evaluation
- Service Contracts Management
- Performance Assessments
- Planning and Scheduling
- Leadership and Supervision
- Strategic Planning
- Employee Hiring
- LEAN concepts and principles
- Performance driven KPIs
- Project Management
- Asset Management
Timeline
Vault Facility Manager
Collectors Universe
06.2022 - 11.2023
Operations Manager
Daimler Trucks North America
04.2012 - 06.2022
Operations Supervisor
Linens of the Week
04.2011 - 01.2012
Operations Supervisor
United Parcel Services (UPS)
02.2006 - 04.2011
Hazardous Material Auditor
United Parcel Services
12.2004 - 04.2011
Some College (No Degree) - Construction Management / Architecture And Design
Delaware Technical And Community College
Completion of Level One Lean Certification -
Delaware Valley Industrial Resource Center
Completion of Level One Lean introductory course Completion of Level Two Lean Principles and concepts -
Lean Business Solutions