Summary
Overview
Work History
Education
Skills
Timeline
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Dustin Gray

Forest City,NC

Summary

I grew up in a small town, where everybody knows everybody. I'm my moms only child. I grew up knowing that I wanted to work in healthcare, because I have always loved helping people. Since working in healthcare since 2013, I have gained lots of knowledge about the healthcare world and have become very mature in knowing what I want in life, and that's to grow more and elevate with the organization. I love learning new task and jobs, as you can tell with the history with Atrium Health at AH PC Rutherford Internal Medicine. I am always willing to go above and beyond for the job.

Overview

22
22
years of professional experience

Work History

Imaging Specialist

Atrium Health
Forest City, NC
09.2013 - Current
  • Provided assistance with inbound and outbound document processes, document sorting from a workqueue, logging and work order creation for eleven providers.
  • Worked with internal staff to process documents and sent for closing.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Transmitted documents, organized revisions and tracked changes.
  • Health Maintenance for 11 providers.
  • Scan in medical records and signed documents to patients chart.

Managed Care Coordinator

Atrium Health
Forest City , NC
06.2019 - 09.2021
  • Being a Managed Care Coordinator I handle a variety of medical and operational issues and ensure effective communication between insurance companies, medical facilities (doctors' offices, hospitals, clinics), and patients.
  • Filled out very important forms for patients.



Live Answer Coordinator

Atrium Health
Forest City , NC
01.2017 - 06.2019
  • Delivered exceptional customer service to every patient by leveraging extensive knowledge of their medical questions and services and creating welcoming, positive experiences.
  • Investigated and resolved patient inquiries and complaints quickly.
  • Made appointments for patients.
  • Responded proactively and positively to rapid change.

Phlebotomist

Atrium Healthcare
Forest City, NC
09.2013 - 01.2017
  • Explaining procedures to patients
  • Comforting patients that might be nervous about needles
  • Taking blood pressure, pulse, and respiration readings
  • Drawing blood
  • Applying bandages after blood is drawn
  • Running test, such as Hemoglobin A1c, Urine, glucose readings, hcg test, flu/covid test, and more.
  • Also had to do paper/ computer work to send out labs that had to go to the core lab.
  • Sterilizing equipment and cleaning workspaces
  • Updating patient medical records

Phlebotomy Technician

Rutherford Regional Medical Center
Rutherfordton, NC
01.2008 - 09.2013
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Education

Certificate - Phlebotomy

Western Piedmont Community College

Skills

  • Corrective Actions
  • Problem Resolution
  • Business Correspondence
  • Data Verification
  • Communication Skills
  • Customer Service
  • Phlebotomist
  • Epic Superuser

Timeline

Managed Care Coordinator

Atrium Health
06.2019 - 09.2021

Live Answer Coordinator

Atrium Health
01.2017 - 06.2019

Imaging Specialist

Atrium Health
09.2013 - Current

Phlebotomist

Atrium Healthcare
09.2013 - 01.2017

Phlebotomy Technician

Rutherford Regional Medical Center
01.2008 - 09.2013

Certificate - Phlebotomy

Western Piedmont Community College

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Dustin Gray