Dustin Gray
Barbourvile
Summary
Dynamic professional with a proven track record at Prosphere, excelling in customer service and technical troubleshooting. Recognized for enhancing team performance and customer satisfaction through innovative problem resolution and effective communication. Skilled in process improvement and HVAC system repair, consistently delivering quality results and fostering strong client relationships.
Overview
17
17
years of professional experience
Work History
Customer service IT support
Prosphere
Barbourville
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered attentive customer service through face-to-face interactions and phone support.
- Provided technical support to staff and end-users through troubleshooting and issue resolution.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Educated users on software applications, enhancing their productivity and efficiency.
- Resolved customer complaints effectively to enhance overall satisfaction.
- Proposed ideas and solutions that improved team performance and outcomes.
production sewer
SEKRI
pineville
04.2018 - Current
- Operated sewing machines and hand-stitched repairs on pockets, zippers, snaps, buttons, and linings.
- Inspected garments for quality control, ensuring perfect condition before final delivery, contributing to increased revenue.
- Interpreted and executed various job specifications, ensuring compliance with all requirements.
- Enhanced customer satisfaction by developing innovative solutions to address issues.
- Recognized by management for providing outstanding customer service.
- Consistently arrived to work on time, demonstrating reliability and professionalism.
- Conducted site evaluations, customer surveys, and team audits.
- Pineville, Kentucky
HVAC Technician
Centers Refrigeration
barbourvile
01.2009 - 10.2017
- Repaired and replaced heating and air conditioning systems for commercial customers.
- Managed repair and replacement of motors, bearings, and belts, enhancing equipment reliability.
- Assessed refrigeration liquids for safety and compliance, ensuring adherence to industry standards.
- Programmed and tested computerized energy management systems to ensure proper operation.
- Closed out all work orders after verifying completion with customers and reporting any discrepancies discovered on the job site.
- Achieved high levels of customer satisfaction through attentive service.
- Barbourvile, KY
Education
High School -
Knox Central High School
Barbourville, KY01.2009
Some college (No degree) -
Union College
Barbourville, KYSkills
- Technical troubleshooting
- Customer service
- Problem resolution
- Data management
- Computer skills
- Problem-solving
- Analytical thinking
- Process improvement
- Business operations
- Customer relationship management
- Team management
- Staff leadership
- Organization
- Communications
- Inventory management
Timeline
Customer service IT support
Prosphere
09.2023 - Current
production sewer
SEKRI
04.2018 - Current
HVAC Technician
Centers Refrigeration
01.2009 - 10.2017
High School -
Knox Central High School
Some college (No degree) -
Union College